RESORT SPA Team Talk
Having just received an award for employee satisfaction, Kempinski The Spa in Gozo, Malta has much to celebrate. Katie Barnes meets spa manager Hana Daoud to find out more about creating a happy workforce
T Spa manager Hana Daoud is firm but fair
he village of San Lawrenz in Gozo, the idyllic sister island to Malta, is an alluring spot for a holiday getaway. It’s home to the 131-bed Kempinski hotel, one of
the main resorts on the small island which attracts up to 1.7 million tourists a year. But while the setting is a peaceful one,
there’s a buzz in the spa following a recent award. Kempinski The Spa at San Lawrenz is managed by international spa company Resense, which bestowed the Highest Employee Satisfaction Survey Award to the Gozo property at its 2015 bi-annual Global Spa Managers’ Forum in Jordan this July. Every year, Kempinski asks employees across its global portfolio how happy
they are with their working conditions, managers and development opportunities. Resense based its spa award on this, with staff in Gozo coming top out of the many spas it manages for Kempinski. But what gave it a winning edge?
Resense rebrand “I’m fortunate to have a very strong team,” says spa manager Hana Daoud, who won Resense’s CEO Award for Excellence in 2013. “The fact our guests are highly satisfied helps with motivation too”. Daoud’s route into spas was as a cruise
ship therapist in 2000 but she’s been a spa manager for Kempinski for nearly 10 years. She started out in the UAE before moving onto properties in Europe, China and now Malta where she has family.
Daoud (centre) with the spa team which comprises five full-time therapists from Malta and across Europe 80
spabusiness.com issue 3 2015 ©CYBERTREK 2015
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