TECHNOLOGY The SpaConnect app
can take on a spa’s brand and track what customers are buying
Jen Robson Director SpaOne
Module: SpaConnect
What’s your top module for spas? We’re finalising the release of our latest software application, SpaConnect. It allows spa clients to use their mobile phones to connect with their favourite spas in a variety of different ways. It also enables operators to stay ahead of trends in consumer purchasing.
What are the key features? SpaConnect is an app that looks as though each spa has designed it specially for themselves; it has the ability to load only information to an individaul spa location. It displays a spa’s images and its logo. Best of all, while it looks like a spa’s own app, operators don’t outlay the costs to make it.
While it looks like a spa’s
own app, operators don’t outlay the costs to make it
How does it make life easier for spas? The SpaConnect app is free to download for spa customers and is interfaced directly with WebConnect, SpaOne’s cloud software, which is designed specifically for the industry. Each retail purchase, treatment booking, or even gift certificate sold through SpaConnect instantly feeds into WebConnect and transactions are recorded and reported at spa level. This means that each spa can now stay virtually
open 24/7. SpaConnect allows each spa to stay accessible to the consumer whenever the purchasing desire strikes.
How do spas use it? SpaOne’s main clientele are multi-site, resort spa groups. They’re international and focus firmly on brand loyalty. They want to ensure each spa guest builds a loyal following to the spa brand no matter which country they travel to. With SpaConnect, a spa guest can access each one of the hotel’s spas from their phone anywhere, anytime, in any country and in any time zone.
Spa-kit.net keyword: SpaOne
David Ross Chief operating officer ESP Leisure
Module: Elite Spa
What’s your top module for spas? The Elite Spa module controls the booking of therapists, treatments and location for venues of any size. It allows users to combine the booking with retail sales in one transaction. It launched in 2002 and has seen many changes to keep pace with demands in the spa market.
How does it make life easier for spas? The module is fully configurable to manage spas of different sizes; from facilities with individual rooms, through to a multi-room spa resort. The software has the ability to control equipment needed for specific treatments and to avoid overbookings.
It can link bookings
with retail sales in one transaction
What are the key features? Its ability to link bookings with retail sales in the same transaction and record the history against the client’s
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The Elite Spa module controls the booking of therapists, treatments and location for venues of any size
profile; treatment booking restriction in accordance to therapist availability; and a rolling staff rota feature. The manager can upload each rota to show an individual’s availability, but also make ad-hoc changes.
Spa-kit.net keywords: ESP Leisure
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