TECHNOLOGY
Jason Holland, product editor:
jasonholland@spabusiness.com
FUNCTIONALITY FOCUS PART 3
Jason Holland asks CEOs of spa software companies to pick out their system’s top module and explain what makes it special
Sudheer Koneru Chief operating officer ManageMySpa
Module: ManageMySpa Mobile
What’s your top module for spas? Our mobile solution is a core element of our overall approach. In addition to mobile apps that are designed for the spa customer, the spa manager and staff, we also recently added the ability for spas to take their registration, consultation and treatment forms completely digital.
What are the key features of the module? Our mobile app for customers makes booking easy and convenient and helps the spa stay connected with clients in an unobtrusive way, while getting them to visit the spa more often. Our app for managers helps them stay
connected to the business from anywhere at any time, whether monitoring the day’s performance, the appointment schedule, or even being alerted when a customer reports a poor experience.
Instead of filling in
forms, clients have more time to browse the shop
How does it make life easier for spas? Spa can engage with their customers in meaningful ways; managers are able to drive real business results; and staff are empowered in their roles. Ultimately, we help spas improve the customer journey and their bottom line.
Digital registration, consultation and treatment forms are a new aspect of the module
How do spas use it? The new House Of Elemis (see p112) uses our digital forms so clients can complete them at home and on any device. Instead of filling in forms at the spa, clients have more time to browse the shop and talk about treatments. Once in the treatment room, the therapist can access the client’s profile and forms via a tablet. The technology helps to deliver an experience that flows from beginning to end.
Spa-kit.net keywords: ManageMySpa
Blanka Szecsenyi Business development director TNG International
Module: Auto-booking
What’s your top module for spas? The TNG Auto-booking function enables the creation of bookings for large groups or full day spa packages for individuals with a single click. It also provides automatic scheduling of the treatments in a single package.
How does it make life easier for spas? It’s a good example of our main goal – to simplify administration so users can focus on their real job: looking after the people.
What are the key features? Instead of making individual bookings for a busload of people, you just enter the group details and select the period for the appointments – in a single click all bookings are filled in. Should there be a lack of full availability, you know exactly how many spaces need to be filled. Many of our customers
offer spa packages for a day or even across days. These include several carefully structured appointments with rests factored in. Instead of booking
Large groups or day spa
packages can be scheduled with a single click
a full spa day package and inserting all included appointments manually – TNG’s one-click package booking finds the most suitable availability for the guest without the need for planning all treatments individually. The rules of sequence, breaks between treatments, keeping the same room and therapist where possible etc can also be set up.
Spa-kit.net keywords: TNG International
©CYBERTREK 2015
spabusiness.com issue 3 2015 107
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