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choose to take part in. If you are in any doubt please consult your GP before departure. You must provide us with full details of any existing medical or physical problem or disability that may apply to any member of your group and which is likely to affect your ability to take part in some or all of the activities forming part of your holiday at the time of booking.


E.2: Illness and Accidents Should you become ill or have an accident involving injury while on holiday, you must, in addition to reporting your illness or accident to our representative, local agent or Duty Office, consult a local doctor and also consult your GP upon your return to the UK. E.3: Acceptance of risk As with all sporting activities, the nature of the holidays we provide and activities you may choose to participate in, involve a degree of personal risk. Your booking is accepted by us on the basis that you understand and accept the risks involved in physical activities. E.4: Insurance It is a condition of our contract with you that you have suitable insurance cover for the holiday you have booked (including all activities forming part of it or which you expect to take part in whilst away). If you are in any doubt as to the nature of insurance that you should obtain please contact us for guidance. E.5: Documentation You are responsible for ensuring that you and all other persons included in the booking satisfy all passport, visa, travel insurance and health certificate requirements. If you have any queries with regard to documentation and insurance requirements you must raise them with us or your travel agent well in advance of travel commencing. E.6: Special Requests If you have a special request, we will do our best to help, but we cannot guarantee it. Please advise your travel agent or us (if booking direct) of your request at the time of booking and make sure that we are given as much detail as possible. E.7: Behaviour If we reasonably believe your actions could upset, annoy or disturb others or put them in any risk or danger, or damage property; or you are unfit to travel then we may end your holiday and terminate our contract with you and all members of your party. You and all members of your party may be prevented from using your booked accommodation, transport, and any other services and activities forming part of your booking. In such circumstances we will not be liable for any refund, compensation or any other costs you or any member of your party may have to pay. In addition to the above and the effect your actions may have on others, you must take responsible for your own safety and those around you and for maintaining the condition of the property you occupy. To the extent that the law permits, we are not responsible for any accidents which occur in or around swimming pools or other similar facilities due to your inappropriate or irresponsible behaviour or for any accidents which occur anywhere on properties arising from such behaviour. We will hold you and the members of your travelling party jointly and individually liable for any deliberate or reckless damage caused, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.


Section F: Flights F.1: Flight delays When a delay occurs we will try to make sure refreshments or meals are provided when appropriate. F.2: Ticketing Your tickets in the form of an e-ticket and any other documents relating to your booking will be sent to the e-mail address which you give us at the time of booking.


F.3: Flight and other travel timings All timings are estimates only, and we do not have any liability to you for any delay, which may arise, or for any schedule alterations outside of our control.


Section G: Miscellaneous G.1: Complaints and ABTA If you are not satisfied with any aspect of your travel arrangements, please inform your holiday representative, the hotel management or customer relations desk as soon as possible. If they cannot help you must contact us on the telephone number supplied to you on your invoice/receipt and we will do everything reasonably possible to resolve the issue. If you are still not satisfied please write to the address below within 28 days of returning home. The address to send complaints to is Customer Services, Locksview, Brighton Marina, Brighton, BN2 5HA. To speak to us personally please call 0333 014 3614. Alternatively you can e-mail us using the relevant address below: customerservices@neilson.com. We are a member of ABTA, membership number Y6127. Our Full Booking Conditions contain details of how the ABTA arbitration scheme can be used in certain circumstances to settle any complaints. Details are also available on request from us or from www.abta.com. G2: Information and prices We publish brochure and website information many months in advance and, as far as we know, all information is correct at the time of publication. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system or website so you will receive the latest information when you make your booking. Descriptions of accommodation, facilities, services and itineraries we provide are based on information obtained from our suppliers. Sometimes the facilities described, such as air conditioning, swimming pools or equipment for activities, will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. In our brochures and on our website, we include details of various facilities and activities that are normally available in resort and not operated by Neilson. Unless otherwise expressly included in your package or otherwise expressly indicated by us in writing, facilities and activities that you may choose to use, book or pay for whilst you are away are not part of the holidays provided by us. For any such facilities or activities that you use or book, your contract will be with the operator of the relevant facility or activity and not with Neilson. We are not responsible for the provision of the facility or activity or for anything that happens during the course of its provision by the operator. This applies even where one of our representatives assists you with your booking with the relevant operator or accompanies you to the relevant facility or on the relevant activity. Outside the peak season it is common for facilities and services to be less widely available and some activities or facilities may not be available all year round. Any transfer times we quote for travel between airport and resort are approximate G3: Data protection By making a booking with us, you agree we may use and disclose the information you provide for certain specific purposes as set out in our Full Booking Conditions. Our Full Booking Conditions also contain details as to how you may access data that we hold in relation to you. G.4: Conditions of Carriage When you travel by air, rail or by sea, your journey may be subject to certain international travel conventions. These conventions, which limit liability, form part of your contract with us. G.5: Law and Jurisdiction See our Full Booking Conditions for details of the law and jurisdiction that will apply to your contract with us.


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