Unaccompanied minors Children aged 16 on the date of travel are able to fly unaccompanied but must be meeting other members of the booking who are aged 18+ once in resort. Bookings must be made directly with Neilson together with an email from a parent or guardian to confirm that they are happy for the named person to travel on their own. This must be sent to
admin@neilson.com. Anybody under the age of 16 on the date of travel cannot travel on their own.
E-tickets Tickets will be issued electronically by email at the time of booking. Please check your documents carefully as soon as you receive them as flight details can sometimes change from those published in the brochure or detailed on your confirmation invoice. A charge will apply for all bookings and name changes. The minimum charge will be £20 per person; you will be advised on the applicable fee at the time of booking.
Check-in If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund can be made for any unused arrangements. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.
Pregnancy Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.
Safe for you to fly There are some medical conditions that require your doctor to confirm that it's safe for you to fly. If you're not
sure whether this applies to you then speak to your doctor first. A medical clearance assures us that your doctor is happy for you to fly with us and that you will have a safe and healthy journey to your destination. Here's a few examples of conditions that may need to be cleared before you travel:
Recent surgery or injury Existing medical conditions that require current consultant visits Contagious diseases or illnesses Intention to seek medical treatment abroad Oxygen or carriage of some respiratory equipment Harness requirement
Our team may ask you to fill out a medical clearance form which we will use to ensure that it is safe for you to travel. If your condition does mean that it is not safe for you to fly, we will cancel your booking free of charge. See
neilson.co.uk for more information on how to request special assistance for your flight.
Baggage allowance Size restrictions may apply in addition to weight restrictions. Your hold and hand baggage must not exceed the stated allowance on your e-ticket. A charge will be made if the stated allowance is exceeded. Full details of your baggage allowance will be printed on you e-tickets.
Seat pitch The minimum seat pitch on aircraft operating our flights is 28 inches (normally 29 to 30 inches). All airlines we use comply with the safety requirements regulated by the European Aviation Safety Agency (EASA).
Catering Our British Airways flights include a deli box or meal. Our other flights offer a ‘buy-on-board’ service with a choice of snacks and drinks for you to purchase.
Passports and visa requirements British Citizen’s holding a 10-year UK passport (5 years for children), issued in the UK should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months).
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