Interview TCSJOHNHUXLEY
important it is to our customers. The great thing is that our team does understand what we are working hard to achieve and more importantly why. Our message is simple we are taking the excellent legacy that we have created with our chippers, wheels and displays over the past 25 plus years and are adding a foundation called Gaming Floor Live that collects data in real time from any device on a table to help our customers drive rev- enues and maximize efficiencies.
A tour around the Stoke facility is a staple of any visit to TCSJohnHuxley, but what's different today is the variety of the tasks now being undertaken by the same team of people. Production of equipment that had been handled in the past by TCSJohnHuxley Australia office has been brought back to the UK. The production of the Chipper Champ2 has also been brought in-house, with TCSJohnHuxley cross-training its team to broaden their skills beyond what has in the past been a specific set of skills. "Today, having determined that the UK is the best location to manufacture our product range, we have a team trained to build chippers, to create wheels, refur- bish slots, assemble displays, whatever they're required to do. We explained the reasons for the change and the benefits this brings to everyone, the entire team has
come together on this and improved their own career paths too."
The installation at the Venetian in Macau of Gaming Floor Live was a momentous moment for the company, not just because it was proof of conviction the company had placed in its software embracing focus, but also in the capability of its team to deliver in a location. Service is a huge component of the 'New' TCSJohnHuxley, and the decision to send UK staff to support the launch and take care of any future issues was a commitment to everyone at TCSJohnHuxley all being part of One Team,
one of the companies core values. What the installation in Macau ingrained in the company was that software installed in a casino anywhere in the world was as much the duty of the team in York, Stoke or Las Vegas, as it was the team in Macau. This is a global business that has made interconnectivity its watchword, and as such it views its team in the same way; interchangeable assets, agnostic and relevant for whichever role and whichever market they're required.
TCSJohnHuxley might not be in the systems business, but it's a business that has certainly embraced systems
7 5
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132