INTERVIEW: Liane Hartley
About Liane Hartley and Mend
Liane Hartley (@lianemendsacity) co-founded Mend, a social enterprise specialising in the social impact of change, and making the way projects are commissioned, planned and delivered more socially intelligent, responsible and user-oriented. Hartley has more than 12 years of experience as a planning, strategic policy, and responsible procurement consultant. She is a regular speaker at
conferences and has contributed articles and expert opinion on social sustainability to a diverse range of publications including theguardian, The Financial Times, Planning magazine, URBAN DESIGN Journal, Building magazine, The Architects’ Journal and Construction News. Hartley founded and runs the Urbanistas network which is a collaborative network and think/do-tank for women with an interest in social innovation in the context of cities and urban development. She is also a Design Council Built Environment expert. Hartley and Mend were the only social enterprise to be recognised in Building magazine’s Top 50 Rising Stars in Sustainability 2012. Mend sees the ‘community as client’ and aims to elevate the role of communities in decision-making about their local area and neighbourhood, building relationships across networks, sectors, places and communities to get things done. Its clients range from small community groups to mega-urban transport projects and like-minded developers.
www.mendlondon.org.uk
perception and that CSR is increasingly becoming the means by which projects are valued, beyond being on time or budget. Part of the issue was how to define and measure social impact arising from a rail – and wider construction and development - context: outcomes were often too woolly and felt prone to fuzzy definitions. What the Social Value Act and responsible procurement has done is to translate it into clear objectives and deliverables around engaging people in work and training, identifying standards and technical accreditations that need to be met, highlighting areas of risk that need to be managed and setting an agenda for the rail industry to explore how investment in rail infrastructure is also an investment in wellbeing, community and diversity.
Clients will cascade the impetus for delivering this to the rail industry. If the rail industry is going to respond, then it has to evolve and develop new ways of thinking and doing. This is no mean feat! And that is not to say that the practicalities of delivering the social value agenda, in any context, are easy - because they are not.
How do you find working with the rail industry and particular challenges and opportunities you have observed? At Mend, we regularly come across clients and practitioners grappling with how to implement RP on complex infrastructure and construction projects. We have been managing the delivery of the Dragados Sisk
Joint Venture (DSJV) Responsible Procurement Plan, through the delivery of the Crossrail C305 Eastern Running Tunnels Project, for the last three years.
DSJV is the contractor responsible for delivering the Eastern Running Tunnels on behalf of Crossrail. The tunnels run from Limmo Peninsula to Farringdon/Victoria Dock and also Stepney Green to Pudding Mill Lane. This is the single biggest contract on the Crossrail Project.
DSJV’s RP Plan comprises targets and objectives relating to Crossrail’s six RP themes, which include; Fair employment, Supplier diversity, Community benefits, Skills & employment,
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