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European recognition for c2c National Express Toc c2c was awarded five stars in its Recognised for Excellence assessment, carried out by the British Quality Foundation. The assessment measured how c2c performs against the European Foundation for Quality Management (EFQM) framework. The company was commended for its strong focus on customers and environmental and community initiatives. c2c MD Julian Drury said: ‘We


have focused a lot of energy on this assessment for the last two years, and we’re delighted that the drive and commitment of all our employees has led to this prestigious recognition.’


CPC first corporate member of YRP Rail infrastructure consultancy CPC has become the first corporate member of the Young Rail Professionals. CPC’s sponsorship will allow the YRP to continue to provide its services for free, including careers advice, seminars, workshops and networking events. Its Ambassador Programme engages with schools, colleges and universities to attract the best talent to rail. Steve Mole, CPC managing partner said: ‘We share a vision to promote and inspire the next generation of professionals to lead the future of rail in the UK.’


Arriva to invest £4.5 million in eco-technology More than 580 train cabs from 15 different train fleets at the group’s Arriva Trains Wales, Chiltern Railways, CrossCountry and Grand Central rail operations will be fitted with the Energymiser® driver advisory system. The technology, produced by TTG Transportation Technology, will help drivers deliver smoother, more efficient journeys while reducing fuel consumption by up to 15 per cent and lowering overall diesel fuel- related emissions.


UK’s rail passengers most satisfied in Europe


Union, according to a league table of 26 EU member states.


R


The survey of more than 26,000 Europeans by the European Commission was conducted to examine rail passengers’ satisfaction with domestic rail services, including trains, railway stations and accessibility for people with reduced mobility.


Overall, almost four out of five people (78 per cent) surveyed in the UK gave either a ‘high’ or ‘good’ rating to services on its railway – ahead of satisfaction levels among passengers in France (74 per cent), Netherlands (67 per cent), Germany (51 per cent) and Italy (39 per cent).


Of the 26 countries covered in the


survey, only Finland with a much smaller, less complex rail network, scored a higher overall rating than in the UK. The UK also topped Europe’s seven major railways in the specific areas of punctuality and reliability, information during journeys and accessibility three of the key areas the Commission focused on in its survey.


ail passengers have rated the UK’s railway the best major network in the European


Of Europe’s major railways: • satisfaction with punctuality and reliability is greatest in the UK (73 per cent), with France (57 per cent), Germany (48 per cent ), Italy (42 per cent) and Poland (36 per cent) all scoring lower


• the highest rates of satisfaction for provision of information during train journeys, particularly in the event of delays, are found in the UK (70 per cent), with France on 43 per cent and Germany 40 per cent


• satisfaction with overall accessibility of stations for people with reduced mobility is highest in the UK (65 per cent), France (57 per cent) and Belgium (55 per cent).


Michael Roberts, director general of the Rail Delivery Group said: ‘This latest study shows that in many areas we’re setting the standard for our European neighbours to follow.’


European Commissioner for


Transport, Siim Kallas, said: ‘The report shows the vital role of reliability, accessibility and customer satisfaction in driving passenger growth in the UK and elsewhere in the EU.’


Go overhead to get ahead O


verhead line trainees believe that the rail electrification sector offers positive opportunities for career progression according to new research by Carillion Rail and SPL Powerlines.


Addressing skills challenges in the sector is a key target of the cooperation agreement between the two companies, which was established to increase capacity and expertise ahead of Network Rail’s £2 billion investment in a major electrification expansion of the UK rail network.


More than a third of the 31 Carillion Rail/SPL Powerlines trainees questioned were attracted to the sector by the opportunities for career progression, while another third entered the industry because of the high level of practical, skilled work involved. Although a third were keen to become fully-qualified linesmen after completing their training, significantly, more than half of the trainees questioned revealed their ambition to use the training as a springboard for their careers to become senior linesmen and managers.


The research also highlighted one of the wider challenges facing the OHL industry, with more than half of the trainees unaware of the of the career paths open to entrants to the sector prior to them embarking on the training scheme. However, more positively, all of the trainees would recommend others to follow


them into the sector. Among the reasons cited for this were career opportunities, skills development, job security and pay.


Mark Davies, managing director for Carillion Rail, said: ‘The biggest challenge for our industry remains the need to communicate the benefits of working in this sector to a wider audience. Our study proves that once trainees embark on our scheme they become fully-engaged with the industry. If companies within the sector can take that message to more potential new entrants, the industry can make significant headway in creating a larger pool of skilled workers.’


Page 12 February 2014


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