Welcome OCTFEBRUARY 2014 ISSUE 199 £3.95 O ER 2013 ISSUE 196 £3.95 THE BUSINESS MAGAZINE FOR RAIL THE BUSINESS MAGAZINE FOR RAIL
Right to be responsible
www.railpro.co.uk www.railpro.co.uk
Liane Hartley of Mend London on embedding social value in the rail industry
Welcome
Plus... New innovations in signalling
On rail competition Engalnd’s signalling heritage
Plus... Track & trackside - leading rail academics showcase their research RSSB asks: where does your assurance come from? How to make knowledge of your supply chain a USP HS2 - why regional connections are key Putting non-technical skills in safety critical roles under the spotlight - the new KTP between the University of Nottingham and Arcadia Alive
Signalling industry going global
The man in charge
David Statham, the new MD at First Capital Connect on his plans for the future
Permissive society: Greg Morse looks at the inherent risk of putting two trains into one section
Exceeding limits of authority: does the influence of signalling have more of an impact on the driver than commonly thought?
Industry walking the talk on innovation OCTOBER ISSUE
MASTER.indd 1 9/18/2013 2:39:33 PM
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Rail Professional welcomes contributions in the form of articles, photographs or letters, preferably by email. Original photographs may be submitted, but, while every care will be exercised, neither the editor nor the publisher take responsibility for loss of, or damage to, material sent. Submission of material to Rail Professional will be taken as permission for it to be published in the magazine. ISSN 1476-2196 ISSN 1476-2196
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© All rights reserved. No part of this magazine may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission in writing from the copyright owners. The views and opinions expressed in this publication are not necessarily those of the publisher, nor does it accept liability for any printing errors or otherwise which may occur.
Lorna Slade Editor
Rail Professional welcomes contributions in the form of articles, photographs or letters, preferably by email. Original photographs may be submitted, but, while every care will be exercised, neither the editor nor the publisher take responsibility for loss of, or damage to, material sent. Submission of material to Rail Professional will be taken as permission for it to be published in the magazine.
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LORNA SLADE
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editor’s note G
reater Anglia’s rolling stock is among the oldest in the UK. Years of bitty franchise extensions among other reasons mean it has no plans for new trains (by the way it would be good if GA’s website editor could break the news that the company has received another extension to 15 October 2016).
The company has been in the news recently for dumping poo on the tracks and arguing with the RMT over cleaners’ roles and ‘flexible working’, with the latter issue now resolved. But it has other problems. Outgoing MD Ruud Haket said in the Toc’s 2012/13 annual report that it has made ‘some real steps forward in punctuality, customer service and communication’. Customers such as Nathalie Rose who travels on the Mainline Braintree route from Cressing to Liverpool Street disagree. Rose wrote to Rail Professional last year sounding like a woman at the end of her tether. She had enlisted her local MP, Brooks Newmark, and her local paper was on board, with its lead opinion column titled ‘Same old excuses from train company’. ‘Every time I look at your website and see the gloating about reaching targets it makes me want to spit’ said Rose in her letter to Haket.
Media evaluation service Media Measurement points out that in February 2013 Greater Anglia wasn’t far off the bottom of the Which? train satisfaction survey for UK rail operators, yet shortly afterwards it was awarded the Train Operator of the Year Award at the Rail business awards for 2012. Said Media Measurement: ‘There seems to be a discrepancy between business objectives and customer/passenger perception of the service, as public reactions to the award were not very positive.’ Analysing social media, MM wanted to explore how well Greater Anglia’s aims and plans for 2013 corresponded with customer priorities. Overall, it found that many of them did reflect aspects identified in social media mentions. Incoming MD Jamie Burles has promised a better service but let’s hope those steps forward continue at a faster rate up a steeper incline. What’s happening re the ‘official opening’ of the Three Bridges Operating Centre, located a
few hundred yards from the Three Bridges Signalling Centre? The ceremony took place on 7th January but according to a contact it isn’t fully operational yet. The Eastbourne area signalling, involving maybe a dozen signal boxes, was meant to transfer to the state-of-the-art ROC at the end of November and didn’t. No trains are controlled from there yet due to ‘delays’: NR, Southern and FCC control people are installed but signalling people are nowhere to be seen because they’re still in their old locations. Easter is now the new January for the Eastbourne area, but other signalling functions that were meant to transfer this year are now earmarked for 2015. Meanwhile, the signalling centre is still a hive of activity, awash with contractors over the Christmas break to do a big job at Gatwick. Heard the one about the train that had to be taken out of service at short notice because someone had done something unsociable on a seat – a wit gave it the appropriate ID – 5P00.
Speciality Greases- making a point of being on time.
www.klueber.com tel: 01422 015515
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your global specialist February 2014 Page 3
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