JANUARY/FEBRUARY 2014
Drivers of change
JAMES PARKHOUSE EXECUTIVE DIRECTOR, CAPITA WORKPLACE SERVICES DIVISION Parkhouse has been one of the leading drivers behind Capita Travel and Events’ recent expansion, which has included the purchase of BSI and Expotel, and has moved the company up to fourth place in BBT’s 2013 list of the UK’s 50 leading TMCs. His work in spearheading this growth has won the respect of Scott Davies, Virgin
SCOTT GILLESPIE MANAGING PARTNER, T CLARA
Gillespie is a regular speaker on the business travel conference circuit, particularly in the US, where he also holds one-day workshops on airline sourcing for the GBTA Academy. Giving buyers the edge in negotiations with suppliers – particularly airlines – has been the impetus of his work over the last few years, and he penned an article on airline sourcing for the last edition of BBT.
SARAH MAKINGS GLOBAL TRAVEL CATEGORY MANAGER, KPMG, AND
Atlantic’s general manager of sales, who has nominated him for the Hotlist.
Capita has been busy bringing together its
acquisitions and brands under the umbrella of Capita Travel and Events, as well as looking to organise more international travel for its clients by joining global TMC network GSM Travel Management. Parkhouse has plenty of experience of mergers and acquisitions, having headed up
Gillespie is a leading expert in the fields of travel data analysis, travel sourcing and travel management. Early in his career, Scott spent eight years at management consultancy firm AT Kearney, where he was the firm’s global expert on strategic sourcing of travel suppliers. Tom Ruesink, from the
Ruesink Consulting Group, which specialises in travel behaviour and gamification, nominated Gillespie for his place in this year’s Hotlist,
VICE-CHAIR OF ITM Makings is set for a big year in 2014 as she takes over as the chairman of the Institute of Travel & Meetings (ITM), alongside her day job of managing a US$1.2 billion global travel budget for business adviser and auditor KPMG. As one of the UK’s most high-profile travel buyers, Makings is certainly used to
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The London-based TMC has been endorsed by ITM’s chief executive Simone Buckley, who said: “Seeing the way they have connected their technology uniquely on a global basis, and the product they have developed that delivers tangible savings to their customers, makes me think they are ones to watch.”
responsibility, as she manages a global programme that includes using 57 TMCs around the world, and spends a jaw- dropping US$600 million on flights and US$250 million on hotels per year. And that’s not to mention the onerous task of being one of the judges for the Business Travel Awards in London this month (January). She will take over the chair of the ITM from current holder Nicola Lomas during the institute’s annual conference at Celtic Manor in Wales in May.
The company, which was ranked as the UK’s 8th biggest TMC in 2013, has been expanding rapidly across the globe over the last year, with new offices and partnerships in destinations such as Murmansk (pictured), within Russia’s Arctic Circle, as well as Colombia, Japan, Taiwan, Finland, Dubai and Ireland. This growth has been fuelled by a management buyout, led
Capita’s acquisition of Lonsdale Travel in 2005. He also spent two years as managing director of Capita’s operations in India. Will his deal-making prowess lead to more consolidation within the TMC industry over the next few years?
As for innovation on the product side, Capita has long been known as a rail specialist, and has secured a deal with East Coast trains to allow corporate passengers booking through the TMC to earn loyalty points.
based on the work he is doing on “measuring and benchmarking trip friction” (the wear and tear that travellers endure on their trips). “I have had a sneak peek into the types of outputs that they are creating, and it will be both practical and insightful to the corporate travel buyer and stakeholders up the line,” said Ruesink. Trip friction – will this be one of the hot topics at this year’s round of global and domestic conferences?
Makings says she has “relied heavily” on the services and support of the ITM during her career as a buyer, which has included eight years at KPMG and, before that, five years with insurer Axa as UK travel manager. “That’s why I love being so involved with the ITM – it gives me the opportunity to provide support for other buyers,” she says. “I am really looking forward to the challenge of taking the ‘top job’.”
by CEO Graham Ramsey, in December 2012, funded by private equity firm Intermediate Capital Group. Buckley added: “They have grown significantly globally through acquisition over the last few years, and have a wholly- owned sizeable presence in many markets. However, they are not really seen by the ‘big four’ global TMCs as a competitor.”
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