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JANUARY/FEBRUARY 2014


Working relationships


Buying Business Travel brings together TMCs and their travel-buyer clients from a wide range of sectors to find out just what makes their relationships tick


EXPECTATIONS GREAT


42


OLD MUTUAL MAY SOUND LIKE a long-lost Dickens manuscript – indeed, when the group’s forerunner was founded back in 1845, the 33-year- old Charles was busily dreaming up the opening instalments of Dombey and Son, to be published the following year – but it is in fact one of the world’s top financial companies. The group has interests in, among other things, savings and investment solutions, asset management and insurance, and it owns a majority stake in Nedbank, one of South Africa’s leading bank franchises. As well as Old Mutual Global Investors, its UK operations include


savings and investments firm Skandia UK which, along with Skandia International and various European entities, is to be re-branded to reflect its relationship with Old Mutual. The wind of change is certainly blowing through this venerable institution. That should hold no fears for Kim Clayton, Skandia UK’s travel manager. Over the past couple of years, she has seen so much change that a mere multinational re-branding exercise should be a walk in the park. For a start, until around two years ago, Kim had very little experience of travel management. She inherited the travel portfolio,


Constant communication with Chambers was key in helping Kim Clayton ease into her role as Skandia’s travel manager. Bob Papworth reports


with little handover time and a steep learning curve, from a departing colleague. On top of that, she isn’t actually the company’s travel manager. She is the central services specialist within the facilities management department and – assisted by her colleague Janet Mabey – spends only a couple of days a week managing around £3 million of travel spend for 1,800 employees.


QUICK WORK And if that wasn’t enough to contend with, Kim had very quickly to forge a working relationship with Chambers Travel Management (which took over


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