Business Travel Show 2014
IT’S SHOWTIME
As the Business Travel Show approaches its 20th anniversary, official partner Buying Business Travel looks at some of its latest research
THE BUSINESS TRAVEL SHOW, taking place at Earls Court on February 4-5, 2014, surveyed more than 180 UK and European travel buyers to provide a snapshot of the market place.
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The survey revealed that buyers are not finding it harder to control their travellers’ behaviour, despite fears about an increase in ‘rogue’ bookings. Just 22 per cent said it had been more difficult to drive compliance in 2013 compared to previous years, with 42 per cent saying compliance had improved year-on-year, and another 34 per cent claiming it was unchanged. The majority of buyers (60 per cent) also said they did not want to give their travellers more freedom to book and manage their own business trips. Only 34 per cent were positive about allowing them more latitude in organising their travel. Many buyers (63 per cent) also agreed that
mobile devices were a “friend rather than a foe” when it came to ensuring compliance with travel policies, with only 13 per cent of respondents saying mobile was a “foe”. When buyers were asked about the best methods for driving compliance, using preferred suppliers headed the
list (52 per cent), followed by online tools (31 per cent), offering fewer choices (9 per cent), and then the form of payment (5 per cent). Handing out penalties to travellers who strayed from policy was only used by a mere 1 per cent of buyers to increase compliance.
JANUARY/FEBRUARY 2014
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