News TRAINING
IN CONVERSATION… Tom Monahan
Catherine Chetwynd talks to Tom Monahan, chief executive of CEB, one of the world’s leading membership-based business advisory services
Are all your members directors? It’s a mix. The head of HR may be the main catalyst for
Tom Monahan
LEARNING ABOUT LOUNGES
ONLINE TRAVEL TRAINING SPECIALIST OTT has recently relaunched a Lounge Pass course. Lounge Pass has more than 200 airport VIP lounges in its programme, in almost 50 countries around the world, and offers an online booking service with downloadable confirmations that feature directions, and can be presented at the lounge. The course is in four modules, which include product facilities, information on the extended-stay lounges at 12 transit airports, a guide to pre-booking, and selling tips for agents. Those who complete the course will be entered into a monthly competition with prizes on offer. For more information about this and other OTT courses, visit
www.buyingbusinesstravel.com/training
RAIL
FIVE BIDDERS VIE FOR SCOTRAIL FRANCHISE
FIVE RAIL COMPANIES have been shortlisted by the Scottish government in the contest to run the Scotrail franchise from spring 2015. The firms include incumbent operator, First Group, as well as Arriva, National Express, MTR
Cape Town, South Africa
from Hong Kong, and Dutch firm Abellio. Scotrail operates 95 per cent of train services in Scotland. The bid winner is due to be announced in the autumn, and will start running the ten-year franchise from April 2015.
Why would CEB members want to
share information – the keys to their success, in effect? First, it has to be valuable to share something. If you want
to benchmark your efficiency and processes, you have to give us your data for us to tell you where you are. And, if a company wants to understand why another has a better hiring process, resulting in a higher quality of candidate, our research team will share ideas and get feedback. We target five areas: HR, finance, IT, sales and marketing, and legal – those are the areas where people see huge benefit in sharing ideas.
How do you ensure a secure environment? We are not asking members to share deep expertise, such as
Pepsi’s secret formula, and they can share anonymously, under a pseudonym, and as a brand identity.
HOTELS Marriott: African deal
MARRIOTT INTERNATIONAL HAS AGREED a deal to buy the brands and management business of South African hotel operator Protea Hospitality Group. The planned transaction would almost double Marriott’s portfolio in Africa to more than 23,000 rooms.
Protea currently operates or franchises 116 hotels with a total of 10,184 rooms in South Africa and six other African countries (Malawi, Namibia, Nigeria, Tanzania, Uganda and Zambia).
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making things happen but there are people who run recruiting, selection, executive development and training, and they could all benefit from adding intelligence and analytics.
How could CEB benefit travel buyers? If we were advising a buyer or procurement officer, we would
give them a clear sense of what they can and should demand from suppliers. If you could change attitudes internally and influence travel demand patterns – when to book it, how to book it – you could reduce the overall cost of travel rather than travel spending. But a buyer is also in a unique position to leverage suppliers to educate travellers, so we would give corporate travel buyers some tools to take out cost and motivate them to manage and incentivise suppliers, to educate them and add value to the buyer’s business system. What are you going to do to make my business better? What do your best customers do that we don’t?
www.buyingbusinesstravel.com
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