Interview
underlying technology providers, supporting our clients by introducing a highly secure and innovative communication solution that is more efficient, economic, and ecological.
How does upgrading business communication with encryption technology promote efficiency? Utilising encryption soſtware in business communication enables businesses to provide a high-quality user experience and absolute continuity of service. It should be in an organisation’s best interest to implement communication technology that allows businesses to cut costs by going paper-free and minimising the possibility of human errors with a better view of clients’ interaction with business messaging. Investment in developing business communication is an
affordable means of protecting customer data while providing a high-quality experience, remaining in line with ICO guidelines, and ensuring that everyone can have access to the security they need.
How can businesses offer their clients a secure and frictionless community? Customers expect information quickly, conveniently, securely, and ecologically. Encryption technology offers end-users a secure and
instantaneous way of receiving important information. Moreover, with the right solution, businesses can quickly share and digitally sign important documents without the worry of sensitive data being shared with the wrong people. Rather than waiting for days for letters or in-person appointments, businesses can communicate these important messages instantly - both internally and with customers. Tis creates a highly efficient service. Workflows are streamlined
and customer communication is delivered quickly to their email address, leaving all parties happy. Furthermore, digital communication also lessens the need for environmentally impactful print, pack, and post, further helping them to achieve their sustainability goals.
How is digital transformation improving business operations? Digital transformation creates efficiency. Whether an organisation is automating a process that was previously analogue or producing cost savings through more streamlined, less labour-intensive, or faster solutions, the business becomes more efficient as a whole. If you take digital communication as an example, businesses can
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“Connecting with organisations that align with our target customers and that understand the need for our solutions in the market is vital.”
create significant financial savings by eliminating the need to print, pack and post paper. Te time efficiency created is staggering too. In an analogue world, face-to-face meetings would be required to sign important documents or share sensitive information. Today, this can all be achieved in seconds, completely securely. Tis saves both businesses and their customers a huge amount of time in terms of workflow.
What are the key trends you are seeing in your area of expertise? Financial services as an industry is transforming. Consumers are growing to expect the Amazon effect from the businesses they deal with, with instant digital communication playing a large role in this. Financial apps and services are becoming more frequently used,
and organisations that fail to improve their digital offering are at risk of being leſt behind. We only need to look at the success of challenger banks and FinTechs to see this. However, with this shiſt to online services comes risk. Te
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