REPAIR & ASSURE Advertorial
June 2025
ertonline.co.uk
Built on trust by putting customers first
It must start with quick response times. We understand that when an oven breaks the day before a family gathering or a washing machine stops mid-week, time matters. Our booking system is streamlined for speed and transparency, and our customers are never left guessing. Next is expertise. Our engineers are not only technically trained to the highest standards, but they’re also trained in customer care. They show up on time, explain the issue clearly, and get the job done with minimal disruption. It sounds simple, and it should be, but in our industry, those basics are what build a near perfect rating.
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Listening Is Our Superpower We read every review. The good, the bad, and everything in between. Why? Because customers are telling us exactly where we shine and where we can be better. And we listen. When a review highlights a positive experience, we celebrate it
internally. It reinforces our culture of service and gives our teams the recognition they deserve. When a review points out an issue, even a small one, we use it as a moment to refine our process. This constant feedback loop is how we improve, and our Trustpilot score is the proof.
In the appliance market, earning customer trust isn’t a bonus, it’s essential. With
product quality higher than ever across brands, what truly sets companies apart is the service experience after the sale. That’s where we come in.
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e’ve built our business on one simple belief; great service shouldn’t be complicated. It should be fast, honest, and leave the customer with complete confidence in their decision, not just in the product, but in the people behind it. That philosophy has helped us earn and
maintain a 4.9-star rating on Trustpilot, and it’s the reason we’re one of the most highly rated appliance repair services in the UK.
From Call Out to Completion. Every Step Counts The key to consistently excellent service is consistency, and we’ve made that our mission. From the moment a customer books a repair to the second we leave their home, every step is built to reflect professionalism, care, and clear communication.
Reputation Meets Retailer Value Retailers know that a sale is only half the story. The aftercare experience, especially for high value home appliances, often determines whether a customer becomes a repeat buyer or walks away for good. Our partners rely on us to be the face of their brand during those critical moments. And we don’t take that lightly. Every home visit is an extension of the retailer’s reputation, and our engineers know they’re representing more than just our company. That’s why we prioritise communication, professionalism, and
resolution at every touchpoint. The result? Happier customers, stronger brand loyalty, and a service offering retailers can confidently stand behind.
Trust Is Earned and then Protected A 4.9 on Trustpilot isn’t a marketing slogan, it’s a promise. It’s what happens when your entire team is aligned around one goal, to serve people well. In a world of automated emails and “we’ll get back to you” messages, we aim to be the difference, the human, helpful, reliable option that customers remember. As the demand for smarter, more sustainable appliances grows, so too does the need for smarter, more reliable service. We’re proud to be part of that shift, and proud that our customers have put their trust in us to deliver it.
Because in the end, trust isn’t built with slogans. It’s built one repair at a time.
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