Feature
that will determine adoption more than any training programme. There’s the high after the quick wins
the fi rst time a tool saes someone an hour. Then the disillusionment – the hallucination that burns trust, the output that needs so much editing it barely saved time at all. And then, if people are supported through it, the uiet confi dence that comes
from understanding the role human judgement plays alongside these tools. That’s the real unlock. But most organisations don’t support people through that arc. They hand out the tools and expect adoption. And this is where I think the
conventional wisdom falls short. It’s become trite to say we need critical thinking skills for the age
of AI. I think we need to go deeper. Critical thinking requires the capacity to slow down – and slowing down goes against everything our organisations are currently rewarding. The constant meetings, the rushing, the relentless drive for outcomes. Unless we challenge that culture, exercising real judgement over AI outputs won’t be possible.
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