What’s Hot


M


ost LMS


implementations promise better compliance, stronger


reporting and higher engagement, but few fundamentally change how an organisation thinks about learning. When Surrey County Council partnered with Open eLMS, the combination of technology and close collaboration transformed compliance reporting, accelerated learner engagement, and delivered 115,000 course completions within four months of launch. When Surrey County Council’s new


Chief Executive arrived with a clear mandate, “Safe and Legal”, it wasn’t a suggestion. For a local authority serving 1.25 million residents with a workforce of over 6,000 people, mandatory training compliance had to be demonstrable, reportable, and real. The problem was that the


existing system simply couldn’t deliver any of those things. “We really struggled with the reporting


side of things,” recalls Sulman Bajwa, Senior Consultant in Learning Design and Technology at Surrey. “At no point could we turn around with full confidence and say: this is where the organisation stands.”


W ithin four months of go- live,


S urrey had recorded 1 1 5 , 0 0 0 learning completions – the previous system took 1 5 months to reach that same volume


That changed when Surrey


partnered with Open eLMS. Within four months of go-live,


Surrey had recorded 115,000 learning completions. Their previous system had taken 15 months to reach that same volume. Within eight weeks, 82% of the entire workforce had achieved full mandator training comliance  a figure that had previously been unachievable, let alone reportable. “I nearly fell off my chair,” says Sulman. “That was insane.” But the numbers, striking as they


are, only tell part of the story. The real transformation was cultural. or the first time, Surrey could report compliance data uward with confidence data that


now features in Chief Executive webinars. Directors can see how their directorate compares against others. Accountability became visible. Training stopped being something the L&D team pushed from below, and became something the organisation demanded from above. The technology made this possible. But the technology alone didn’t make it happen. What made it happen was a working


relationship built on genuine collaboration, regular structured catch-ups, features built from real conversations rather than generic product roadmaps, and a supplier that stayed engaged long after go-live. Non- attendance email triggers ulk certificate printing, custom reminder intervals, developed through ongoing collaboration between Surrey’s internal team and Open eLMS. Each development was the result of Sulman’s team saying: this isn’t quite right  and en e going awa and fiing it. As Andy Howie, Director of Partnerships at Open eLMS, puts it: “The platform is the sword. But it’s only useful in the hands of someone who’s done the thinking first and has a artner helping them wield it properly.” 115,000 completions. 82% compliance. Eight weeks. That’s what partnership looks like.n


openelms.com Special Edition | 27


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