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Robin: Are there other skill sets L&D will need to develop to enable them to f  the ort of roe tht oe tke about within those different contexts?


Egle: L&D professionals need three dee erticals of eertise. he fi rst one is learning: How learning works at a fundamental level, the processes and context that enable learning to happen, because only then will you be able to understand what AI uses in L&D are actually value-add and, in fact, where humans are uniquely needed. The second vertical is technical, because there is, of course, a massive part of L&D that absolutely loves everything to do with AI. They love tinkering. But on the other hand, I keep fi nding mself in situations and laces where people are still at a quite basic level of technical understanding. They don’t know what they don’t know. And some feel that technology isn’t


something that they are particularly comfortable with because they got into this profession to do people work. It’s essential to accept that the nature of L&D work has shifted. The last one is commercial. Most of the highest-value L&D work with AI is joined at the hip with the business. We have always talked about putting learning in the  ow of work. ell now its literall in the work ow and we didn’t even have to do anything about it. eole ust ut it in the work ow by themselves. L&D can meet people there and anticipate how their work will change. They can anticipate the support that people will need and execute on it, or L&D’s value proposition is untenable. Understand the work that people


do. Know how functions are planning to use AI so you can support those work ows and future skills. And uild the relationshis and in uence in the business to make this all happen.


Scan below to hear the full interview. n


Egle Vinauskaite is Director of learning innovation studio Nodes and an advisor on AI and learning transformation. Egle works with global organisations on skills and organisational change, and co-authors the AI in L&D report with Donald Taylor.


Robin Hoyle is a L&D expert, author and Chair of the World of Learning Conference. He is also Head of Learning Innovation at Huthwaite International.


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