human Deliberately


For the learning and development sector, the proliferation of AI across the workplace means people professionals need to step up as never before – and not in the way that you may think, says Emma Weber


T


he world of Learning and Development right now is – well – a lot. If you’re inL&D, it’s likely you joined this


profession because you understood something about people. How they learn, how they resist, how they grow. And now the thing you’re being asked to solve isn’t a training gap or a leadership programme, it’s what work looks like when the machines can do so much of it. Even the people who live and breathe AI every day will tell you they feel like they’re being left behind. That’s not comfortable, but it’s honest. The data is starting to tell us


something we can’t ignore. An Australian Government Copilot report* found that when AI tools were rolled out at scale, the barrier wasn’t the technology. It was the human. This is the call – not to become technologists, but to recognise that


52 | learnevents.com


the profession that understands people is being asked to step up in a way we haven’t been before. And here’s the reframe we need:


what’s changed is not people. What’s changed is the context. The humans inside our organisations are still the same humans we’ve spent our careers learning about. We know about behaviour change. We know about resistance. We know that telling people to “just adopt” something never works. Being human is what will matter most as we move through this transition - not A  uenc though thats imortant  but how well we attend to the human experience of all this change. That means looking inward before we look outward. We instinctively reach for certainty from the outside – from leaders, from frameworks, from the next conference keynote that promises to hae it all fi gured out. ut in the age of AI, what’s needed is something quieter: the wisdom to slow down when


everything around us is accelerating, and the courage to sit with uncertainty long enough to make good decisions. Intelligence is increasingly on tap. What humans bring is judgement – and judgement needs space. Space is also what’s needed for the


emotional journey that’s happening with AI, which is one that rarely gets talked about, and is the thing


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