Robin: What needs to happen for L&D to shift focus from their own processes towards the wider issues of individuals having AI too t their nerti


Egle: It starts with an L&D leadership vision and that comes from a view on the future of work and L&D’s place in it. What can this technology do? How is it going to change your business beyond L&D? Leaders need to move away


from being directed by every single AI release each week, towards a vision – what will add value in the business two years from now? For example, one leader said: “With the way AI is used in our business, our LMS is going to be irrelevant by next year. It’s a database now.” The new L&D


14 | learnevents.com


storefront, and how it communicates with employees, and how employees see L&D, fundamentally changes. Some of the other case studies in the AI in L&D Report 2025 (AI in L&D eport   inasait,  an aylor, ) highlighted where learning leaders realise that people are now using AI to create their own learning programmes and performance support tools, completely circumventing L&D. In response, they have reimagined


L&D’s purpose as capturing that bubbling knowledge and initiatives, and making sure that these good practices spread. Again, a very different operating model for L&D, and it all starts with noticing what’s happening with the business, and considering: What does L&D need to become if it is to keep adding value?


Robin:How AI spreads across the organisation becomes the core feature of L&D’s role. Sometimes the natural instinct of the organisation will be to say “that’s an IT initiative” and L&D become sidelined. How does  intin their inoeent


Egle: This is information work. This is technology work. So, of course, IT is very heavily involved in pretty much all the organisations that I’ve seen. But I think it’s important to recognise that there is a difference between L&D’s span of control and span of inuence.  roal will neer be able to control IT implementation, ut it can hae inuence. In one case study (AI in L&D 2025 – inasait,  an aylor, ), the L&D leader explicitly formed a collaboration


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