Cover Story


Is L&D focusing where it matters most?


Robin Hoyle speaks with Egle Vinauskaite about how AI is reshaping work, learning and organisational priorities – and what L&D needs to do to keep pace


Robin: Conversations about AI and L&D are focused on learning design, data analytics and AI to create content. How do you think that’s set to change?


Egle: L&D has largely been thinking about AI from its own perspective: “here are our most demanding tasks” and “how can AI make them easier”. The reality is that L&D doesn’t exist in a vacuum. Work itself is changing because of AI but L&D has been largely focused on solving its internal problems, its processes and it hasn’t questioned enough if it’s still solving the right problem. For example: AI can help you create a


good branching scenario, but do people still need to practise feedback using a branching scenario when AI can give you a simulated real-time conversation


using your own voice? We have a similar situation with content and courses. Do you still need that meticulously designed SCORM course where you can click things and read stuff when people are just going to ask AI? That is the new habit, the new interface


for knowledge work. Courses aren’t L&D’s core artefacts anymore – they’re data. And that changes the value that L&D can offer to the business. Currently, there is the loud conversation – about how we use AI tools in L&D for our own purposes, and there is another conversation, more silent in comparison, which is about what L&D needs to become to keep adding value in a workplace that has AI in it. Essentially, what happens to L&D when knowledge isn’t the bottleneck anymore? >


Special Edition | 13


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76