ONE YEAR ON…


Minster Cleaning f ncisee ris cele tes a successful first year in carge


W


hen Chris Jenner took ownership of Minster Cleaning’s Kent franchise in December 2021, he knew exactly what to


expect. For once this wasn’t because of the company’s comprehensive onboarding programme, it was because he already worked at the branch. “I’d been running the business for the previous


franchisee since 2011. When he came to retire, he gave me fi rst refusal on buying it, says hris. Although he clearly knew the ropes and his day-to-


day work wouldn’t radically change, it was still a big decision for someone who had never owned a business before. But his inside knowledge of commercial cleaning and the resilient nature of the sector gave him the confi dence to take the leap. The franchise had weathered the Covid pandemic


well and Chris could see it was a reliable business, with the potential to grow even further. He also had a ready-made team that he knew consistently delivered a brilliant service to clients. “One of the key determinants in my decision making


was the team of people who work with me. I knew I could absolutely rely on them. This is a people business, 95% of our employees are cleaners who never come to the offi ce. The team that manages them from an operational and payroll perspective are so important because they make sure we provide a high-quality service: day-in, day-out. That means we retain clients and are recommended to new ones. With daily operations running smoothly, Chris has been able to focus on developing the business. He’s clearly doing a great job. Even during the economic turbulence that characterised 2022, sales have grown


94


“Put it this way, do I have any regrets? The answer is definitely no”


by 14% over the past year and the Kent franchise is now turning over more than £2million annually. This is partly because Minster Cleaning franchises


benefi t from the large and exclusive nature of the territories on offer. In a county as sizeable as Kent there are a huge number of diverse organisations that require commercial cleaning. In turn, this provides Chris with one of the most enjoyable parts of his job – variety. “No two days are the same! We cover such a range of locations and businesses, in one day I could be quoting for cleaning a car showroom, having a service review meeting at an accountant’s offi ce and helping a medical practice with their cleaning compliance requirements. As well as comprehensive support from the


franchisor, new owners like Chris also have Minster Cleaning’s network of fellow franchisees to call on. They can share ideas and discuss solutions to challenges, both


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