Day in the life A day to remember
Huseyin Nurhakli runs the Hastings and Tonbridge branches of CeX. Here, he describes a typical day…
7.30am
While having my breakfast I like to catch up with my emails, so I can be prepared for when I’m in store. I then set off to one of my two branches, Hastings or Tonbridge.
9.00am
First thing I do is catch up with my team, while also receiving a briefi ng on any urgent issues that need attention from my store manager. With this information, I can start to plan my day.
I like to take advantage of the quiet
mornings to organise myself: sorting out any faulty stock that needs repairing, sending stock off to be repaired, and other technical issues. After the practical tasks have been done, I move on to the theoretical side, such as banking, wages and bills.
11.00am Late morning I spend quite a bit of time on my laptop. I review the stores sales and buys performance fi gures along with any other store performance data. I also inspect the e-commerce fulfi llment, stock turnover, like-for-like fi gures, stock adjustments, stock checks, and fi nally customer feedback.
The dedicated data team in the main head offi ce analyse, identify and put most of the data together, which suggests areas that need improvement.
12.00pm
I usually have a meeting with my management team; our main topic of conversation is sales and buys fi gures. Secondly, we discuss store operation and staff development. This is where I set out tasks and targets for the day, week or my next store visit.
After identifying any issues or areas that needs any improvement we prepare an action plan for a follow up for the upcoming week.
1.00pm
After a short lunch break, it’s time to be hands on. This is the one of the best parts of the day, as I get to interact with my customers. We get a lot of footfall in store and I like to build a relationship with customers so we can serve them better in future.
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BusinessFranchise.com | June 2017
Huseyin Nurhakli
This time gives me the opportunity to spend time alongside the sales assistants, training and improving them where I can.
3.00pm
During the afternoon, I catch up on some of my administration tasks, like reporting to my operation manager, and franchise manager. I also attend to any correspondence and emails at this time, from the company and customers alike. This is generally focused on stock movement/transfers, which I plan out so I have enough staff to cover these tasks.
4.00pm Around this time of day, the manager and I go through the fl oor and check diff erent areas of the store, to either make improvements or make some rearrangements. We start with our main window display then move to the fl oor to check on the media displays. We then fi nally inspect the housekeeping, cleaning and store organisation. During the course of the day, we buy in and sell a lot of stock. All this stock needs to be fi led or placed in an
organised fashion so it can be retrieved with ease when required.
5.30pm Before I leave the store, the store manager and I have a fi nal discussion on the areas that need the most attention. I will inform the manager what will need to be reviewed, so I can then follow up and monitor the progress on my next visit to the store. Just before closing, the managers send me a daily report of the day’s fi gures and tasks completed, along with what’s planned for the next day.
6.30pm
I get home and spend the evening with my wife and two daughters. After the little ones have gone to bed, it’s time to refl ect on the day and spend some quiet time with my wife, Natalie. Finally, before I go to bed, I review and
respond to the managers’ daily report and give them my feedback.
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