91 Governance | Sustainability Report 2024
Data security, protection and privacy
Crown Worldwide Group prioritizes the protection of personally identifiable information (PII) for employees and customers, adhering to any pertinent global protection laws including the EU GDPR which remains the standard we are in compliance with globally. This is underpinned by 27 sites having ISO27001 certification.
Our Data Protection Policy ensures secure data management, retention and deletion, while supporting the data controller’s rights to:
1. be informed 2. have access to their data 3. rectify their data 4. delete their data (or to be forgotten) 5. restrict processing 6. object to processing
The policy aligns with existing IT policies, demonstrating our unwavering commitment to data security and stakeholder trust.
We also work with downstream suppliers, holding them to the same standard. There is now a contractual obligation in place for suppliers and service partners to ensure data is managed appropriately and compliantly, while utilizing the EU GDPR Standard Contractual Clauses in countries outside the EEA.
Data protection and privacy
Every year, staff are required to take mandatory virtual training on data security and privacy. In 2023, we achieved a 90% completion for the Data Privacy course and 86% completion for the Data Protection course.
We have a comprehensive set of policies, practices, and Crown Group EU GDPR Standard Contractual Conditions to safeguard personal information and uphold privacy standards for both employees and clients. We are committed to maintaining the highest level of data privacy and protection throughout our organization via continuous education, awareness and investment in technology.
Cyber Essentials Plus
In the UK, Crown Worldwide Group has obtained the Cyber Essentials Plus certification, underlining its commitment to maintaining strong cybersecurity practices. This certification verifies our implementation of rigorous security measures and safeguards against prevalent cyber threats. By attaining this certification, we provide our clients and stakeholders with the assurance that their data and sensitive information are protected with the utmost care and diligence.
GDPR
Crown continues to see the EU General Data Protection Regulation (GDPR) as the gold standard of global data protection regulations and maintains compliance with this law on a global basis to ensure we operate at the highest standard. As part of our ongoing commitment to compliance, we continuously evaluate our procedures to manage, protect and delete personally identifiable information (PII).
In 2023, there were 23 substantiated data breach incidents. All 23 were minor breaches involving the disclosure of one party’s personal information to another incorrect party. In all cases, the incorrect recipient confirmed the deletion of the data and Crown informed the party whose data was erroneously exposed a result, staff received additional training to prevent reoccurrence and Crown is additionally taking action to move away from sending attachments with PII via email and instead using Microsoft OneDrive to provide a link to the recipient to access information which further reduces the likelihood of additional breaches. We are continually working to ensure the right protections and processes are in place to mitigate consequences in the event of a data breach.
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