46 Sustainability Report 2024 | Environment


Virtual consultancy, e-Packing and e-Delivery


Virtual consultations


We have been offering virtual moving service consultations since 2016. These not only remove travel time and geographic restrictions, but also allow us to reduce our carbon footprint.


Virtual consultations since 2016, by numbers: 47,979


virtual consultations undertaken


960 tons of


CO2 e saved Our e-Packing service since 2020:


23,163 e-Packed moves


254,793 sheets of paper saved


e-Packing


Our e-Packing app which uses barcodes and photos to capture digital inventories of our customers belongings, meaning less paper is used during the packing process. We estimate that this saves approximately 11 sheets of paper per move.


Our e-Packing service in 2023 by numbers: 62,612 sheets of paper saved


Technology is vital to reducing environmental impact, and we are pleased to see that our virtual consultation, e-Packing and e-Delivery services are continuing to drive down paper use. Our team in Australia utilize a virtual survey tool called Yembo.


e-Delivery


Our e-Delivery technology seeks to make it simpler to manage goods in transit by digitalizing the steps involved. As with e-Packing, this has delivered a sizeable reduction in the amount of paper used and we estimate that this technology has also reduced 11 sheets of paper per move.


Our e-Delivery service in 2023 by numbers: 8,910 sheets of paper saved


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