50 Sustainability Report 2024 | Social


A word from our Group Vice President for Human Resources


How will 2023 be remembered?” is the question I posed as I set about writing this note. The emergence of AI? High inflation and the cost-of-living crisis? Escalating conflict and more geopolitical tension?


Perhaps it’s all of the above. But in reality, how 2023 is remembered is subjective; it will be different depending on who you are, where you are, the experiences you had, and therefore the impact that events of the year had on you.


And with that thought, we land at the centre of what governs our approach to the social aspects of sustainability at Crown Worldwide Group. What we see and experience is individual, so how we act, think and learn is also unique. Everyone is different, and therefore everyone has different needs – whether it’s members of our team going through life-changing personal events, or a nearby community blighted by a natural disaster. The support we provide as an organization needs to be considered and tailored.


Magali Delafosse


Group Vice President for Human Resources


I’m very proud that across our business we celebrate and recognize that difference, and that this guides the initiatives we have in place for our people to learn and grow, feel rewarded and recognized, and to seek help if they need it. I’m proud, too, that our teams are empowered to give back; to volunteer, to mobilize for charity.


And that is what this section of our report is all about. It encapsulates where we are making progress with our social


agenda, and where there is work still to do. Among the key metrics we look at are our employee engagement scores. Overall in 2023, we scored 83 per cent across seven key criteria, a two per cent increase on 2022. This is positive progress, and shows there is a strong affinity with the journey we’re on.


Importantly, all the work we undertake under ‘social’ builds on a formidable legacy, which is a great source of pride across our global business. Through the framework of our values and the philosophy of Jim Thompson, the founder and Chairman of Crown, giving back and caring for both our people and our communities is fundamental. Indeed, it is a founding principle.


I will end with something he said during an interview in 2023: “When you give, you get a certain joy or pleasure – a feeling that you’ve contributed something. I’ve tried to have other people relate to this. Receiving a gift at Christmas is nice, but watching other people receive your gift is even nicer.


“And being able to instill that in the people of Crown, and make it part of our company beliefs has been one of the joys of my entire life.”


We’re striving to ensure we have an ever-increasing impact on our people and our communities, and I am excited for this work to continue.


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