51 Social | Sustainability Report 2024


Our annual Employee Engagement Survey


We are committed to continually enhancing the experience of our employees. Every year, we conduct an employee experience survey, sent to all of our people, to gather their perceptions and feedback on the workplace experience at Crown.


The results provide valuable insights, which we use to shape our priorities, policies and strategies in a bid to foster a more positive, productive and engaging workplace.


2023 Employee Experience Survey Results: Participation


No 6% (5%)


Invited: Responded:


2023 vs 2022. 3,120 2,734


Maybe 28% (31%)


3,072 2,626


Response rate: 88% 85% Yes 66%(64%)


Do you plan to be working for Crown in two years’ time?


Yes 88%(86%)


Would you recommend Crown as a good place to work?


*2022 scores in brackets


2023: 82% 2022: 78%


Environmental, Social & Governance


2023: 85% 2022: 83%


My Experience


2023: 86% 2022: 84%


Teamwork & Relationships


2023: 88% 2022: 87%


Diversity, Equity & Inclusion


2023: 74% 2022: 73%


Invest in Me


2023: 80% 2022: 78%


Day to Day Leadership


2023: 85% 2022: 84%


Health, Safety & Wellbeing


2023: 68% 2022: 65%


Reward & Recognition


2023: 78% 2022: 76%


Leadership from the Top


Key Engagement Questions


No 12% (14%)


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