9 Introduction & overview | Sustainability Report 2024


Environment


We know that to operate our brands and to deliver services to our clients and customers, we require the use of natural resources. What resources we use, and how we use them, can impact the environment. It is our place to take careful consideration of the use of those resource.


Our work in this area through 2023 focused around energy use, emissions, playing an active and pioneering role in the circular economy, managing waste, giving due consideration to packaging materials, boxes and crates, while collaborating with clients to develop innovative sustainable services that ensure shared impact.


Social


As an employer of 3,000 people in over 45 different countries, we know that it is our place to champion diversity, protect our people and ensure our communities are all the better for us operating within them. So from ensuring the safety of our people, to strictly adhering to labor and human rights best practice, to bringing prosperity and enhancement to the local communities in which we operate, we are committed to over-delivering against our social responsibilities.


In 2023, we have sought to continue to foster a healthy, engaged workforce, facilitate inclusivity, maintain good labor practices and give back to our communities.


Governance


As a specialist logistics business that has tens of thousands of corporate clients and helped to relocate over three million families, we know that it is our place to uphold the highest standards in business. Whether it’s a question of ethics, compliance, driving best practice in the supply chain, or doing everything within our power to protect against cyber threats, we are committed to driving good governance – while ensuring simplicity for our clients and partners.


Our governance work in 2023 was centered around building on our corporate governance, by implementing a clear, accountable structure for the development and execution of sustainability strategy, to manage risk – by protecting against corruption and enhancing cyber security.


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