6 Sustainability Report 2024 | Introduction & overview


A word from our Group ESG Director


I am very proud to present our 2024 Sustainability Report, which looks back at our 2023 performance.


Joy Lam


Group ESG Director, Crown Worldwide Group


This was a year of great progress, powered by an incredible energy and willingness throughout the organization to ensure Crown is expanding its role in making the world a better place, by becoming an even more sustainable business.


I joined the company in June 2023, and have been taken aback by the enthusiasm and dedication of almost everyone I’ve spoken to. Crown is a company with a remarkable and progressive track record of giving back to – and doing the very best by – communities in which it operates.


It is a champion of equity and inclusion, with a diverse, talented and engaged workforce – comprising a plethora of leading experts in its respective industries. In the areas of social and governance, it has done so much good for so long, and continues to do so; work that we document in detail in the social section of this report.


But 2023 was about building on that, to drive even greater impact, particularly for the environment.


Our approach here has been a simple one, with the newly formed Sustainability Steering Committee placing a focus on four key areas: data, empowerment, investment and innovation.


And it is from this that we are building our platform to further enhance our sustainability legacy: We have been developing a greater understanding of climate change and sustainability issues among our global team. We have invested in a carbon accounting platform to ensure we have the best possible data to inform our decarbonization strategy. And while those two key things underpinned much of our global coordination work in 2023, country managers and business heads continued to invest and innovate to reduce carbon emissions, empowered by an executive board that has moved in recent years to ensure sustainability is a strategic priority.


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