55 Social | Sustainability Report 2024


Thompson Global Internship Program (TGIP)


Every summer, we welcome select three to six graduates from San Jose University, the alma mater of our Founder and Chairman, Jim Thompson, to participate in our annual internship program. The selected interns play a pivotal role in helping us tackle and resolve crucial business challenges.


During the summer of 2023, a team of interns was based in Hong Kong, where they were tasked with implementing Normative, a new carbon accounting platform acquired by Crown. Additionally, the scope of their project extended to understanding the range of sustainability-related inquiries posed by our clients. Their primary task was to make recommendations for the storage and accessibility of this vital information to internal stakeholders, ensuring that the necessary sustainability data was readily available to our team.


Another team of interns worked on a project to streamline information access for our Moving Services business. The scope of the project included revamping resources to make it easier for employees to find updated information. They also recommended changes to one of our customer newsletters to make it more relevant for customers.


Learning and development


We are committed to providing our people with the opportunities to advance their careers. We have a comprehensive learning and development program that supports continuous growth, aligned with development goals agreed with line managers.


One such learning tool is our online learning portal, iLearn, which is accessible via the company intranet, offering a library of hundreds of courses on various topics. This makes it easy for employees to acquire new skills, learn at their own pace at a time and place convenient to them.


As we seek to embed a learning mindset across the organization, we’re very pleased to report that there was a significant increase in the amount of learning, training and development that people across Crown undertook compared with 2022. This is true both in terms of time spent on courses and the number of courses taken.


Staff training in numbers


19,757 total collective


completions (13,069 in 2022, i.e. 51% increase)


70%


22,847 total training


hours


(17,120 in 2022, i.e. 33% increase)


of employees took at least one course (65% in 2022)


• Average six courses per employee (four in 2022)


• Average seven hours of training per employee (five hours in 2022)


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