TOP 10 OPERATORS 2018 10: AER RIANTA INTERNATIONAL
will prosper from our expertise.” While beauty may be the core
category in Indonesia it is also the top-selling segment across the whole business. Kenny comments: “Beauty is our biggest category followed by liquor, food and confectionery and tobacco.” On the brand front, the top-
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sellers vary according to the market and local taste. “The latter is something we have been quite strong on,” he adds. “We have a very strong customer
insights team which looks at matching assortment and range to local taste and providing a better sense of place.” He adds: “Given the ever-
changing passenger mix in travel retail it is crucial that we constantly understand our customers and orientate the retail offer.” Mindful of the aforementioned
external challenges (threat of online etc), ARI is focused on creating global and regional structures as part of its 2020 strategy. This will help overcome internal obstacles. “We have built all the enablers
for that strategy,” he confirms. “We have implemented the organisation structure, got the right teams and skills and have our information technology infrastructures. We have good processes and standards through the ARI way. “We are happy from an internal
A positive outlook
By all accounts, 2017 was a positive year for Aer Rianta International (ARI), but if current performance is anything to go by ARI will achieve even greater success in 2018. “It is a strong year for turnover versus
2017,” Acting ARI CEO Anthony Kenny tells TRBusiness: “We have shown positive top-line growth. The impact of the refurbishments in Bahrain and Auckland are particularly encouraging.” ARI is also expecting big things from
The new-look Aer Rianta International departures store at Auckland International Airport.
point of view that we have the processes and structures to support the organisation. “Every industry has its challenges.
We are not scared and have solid plans as to how we will tackle them and of course correct as we progress.” Internal and external challenges
are one thing, but its ability to tap into the DF&TR digital revolution is a whole different element. “Digital is important and we see
“We can bring our international retail experience to enhance the offer and they have the local knowledge. It is a great marriage of local operating knowledge and international travel expertise.”
Anthony Kenny, ARI
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it as a primary way of engaging the customer inside and outside the shop,” says Kenny.
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“This is something we would work collaboratively on with the brands to ensure we have digital that is relevant. In every refurbishment we do now, digital is a key part of the plan.” «
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Having registered another year of strong sales in 2016 with a +12% increase on the previous year, Delhi Duty Free Services, ARI’s joint-venture at Delhi International Airport is undergoing an extensive revamp. “Delhi Duty Free opened a new
its impressive new The Loop Duty Free flagship liquor store at Dublin International Airport Terminal 2. He says: “The recent refurbishment of
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refurbished arrivals shop in early July and we are still working through the refurbishment of the departures operations,” adds Kenny. This will fully open next year.” Looking ahead to the H2 2018, Kenny
the T2 alcohol store has transformed the space and we expect it to give us a step- change in turnover.”
OCTOBER 2018
concludes: “The top-line view is that it is going to be a strong year for us. The objective is to maintain the sales momentum of the first half of the year and hit our ARI 2020 strategy milestone. “This includes the further embedding
ARI reported a +5% year-on-year sales increase from its Auckland Airport operations in 2017.
TOP 10 OPERATORS 81
of central buying, advancing our refurbishment programme across the estate and implementing and further embedding the ARI way of best practice standards across the estate.”
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