TOP 10 OPERATORS 2018 10: AER RIANTA INTERNATIONAL
its product range aimed at US travellers in particular. These include a newly extended
range of cosmetics and fragrance brands, such as Tom Ford, Tory Burch, Chanel, Dior, Armani, Lancôme and Clarins. Speciality sections were also added
for the first time in the wine & spirits section, including intricate floor-to- ceiling wooden shelving, reminiscent of grand wine cellars. “The Montreal
was really finished in 2016,” acknowledges Kenny, “but last year we saw the transformative impact of the refit and registered double-digit growth. That had a big impact on how we performed last year.”
Dual-operator model Moving on to Auckland, where ARI snapped up one of the duty free contracts in 2015, the company reported a +5% year-on-year sales increase in 2017 in its second full year of trading. This was despite the disruption of a refurbishment project. In December, the retailer doubled
its existing footprint at the airport, where Lagardère Travel Retail runs the other duty free concession, closing the second phase of a six- month refurbishment project. The ‘state-of-the-art’ departure
store now boasts a spate of new health & beauty arrivals, including Anoint Skincare, Ctomi, La’Bonic NZ Organic Skincare, Seedling, Royal Bond and Pure Shade. More space is also dedicated to
premium luxury brands such as Alexander McQueen fragrances and soon-to-arrive limited edition Christmas collections. Local produce in the food &
confectionery category includes House of Chocolate and Zealong NZ Tea, which have also been added to the range. A strong focus on technology
includes latest products from Apple, Samsung, Sony and GoPro. “This is a different dynamic to
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renovation
The ARI shop in the new terminal at Muscat Airport has transformed the customer experience, according to the retailer.
opening took place in December. “This year, our passenger
increase is double-digit and we are delighted with the impact of that refurbishment.” Over in Indonesia, ARI formalised
a joint-venture agreement with local partner Aura Cantik in July to operate perfume & cosmetics and fashion in the Jakarta Duty Free store at Soekarno-Hatta International Airport Terminal 3 Ultimate. According to ARI, the shopping
area is a ‘spectacular transformation’ from the retailing in the old T2 in that it combines strong design features and new and exciting fashion brands. Passenger numbers are expected
“There is a really good General Manager in Canada called Jackie McDonagh, who has taken over in Montreal and seamlessly integrated Quebec into the overall Canada operation.”
Anthony Kenny, ARI
doing well. “All stores are open and our full
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to hit 7m annually once the transfer of airlines from the old terminal is complete. The contract is for five years. The main store initially opened in
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May 2017, with the total concession area covering 1,430sq m. This includes standalone fashion stores for Coach, Bally, Tumi, Montblanc, Hugo Boss, Longchamp, Michael Kors, Aigner and Victoria’s Secret. Kenny
comments: “All
our other locations due to the idiosyncrasies of having a dual- operator model and challenges that brings,” Kenny explains. “Half of the new store opened last July and we did it in two phases. The full store
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international passengers are yet to transfer from Terminal 2 to Terminal 3, but we expect that to be completed by the end of the month. The initial trading results are very encouraging.” Beauty is the core category for
ARI in Jakarta, which is trading very well, according to Kenny. “We have other categories such as sunglasses, fashion and jewellery which are also
team has been recruited. We are full steam ahead and will be even more so once all airlines have transferred.” The importance of local partners
in countries such as Jakarta must not be underestimated. “We have a great local partner there,” emphasises Kenny. “Aura Cantik is an organisation
which has operated in domestic and travel retail before. They understand the industry. “We can bring our international
retail experience to enhance the offer and they have the local knowledge. It is a great marriage of local operating knowledge and international travel expertise.”
Relationship management ARI prides itself on relationship management with local partners and has a strong record of working in tandem. “This is something we think we do very well,” adds Kenny. “We are confident this is going
to be another example of a joint- venture, where we bring value to our local partner and where our partner
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