TOP 10 OPERATORS 2018 6: DFS GROUP


minimum annual guarantee of $42m, plus a percentage rent financial offer covering 45.8% of gross revenues achieved up to and including $100,000,000.00; 41.8% of gross revenues from $100,000,000.01 up to and including $160,000,000.00; plus 30% of gross revenues achieved over $160,000,000.00. The retailer has held the duty free


concession at SFO since 1983 and won its last 10-year master duty free and duty paid concession at what was then SFO’s new International Terminal in early 1999. Cheryl Nashir, Director, Revenue


Development & Management, San Francisco International Airport told TRBusiness Deputy Editor Luke Barras- Hill earlier this year: “The evaluation panel was impressed with DFS Group’s knowledge surrounding their customer at SFO. “This solicitation, ultimately, was


won due to the financial offer put forth by DFS Group which has a long history at SFO. We’re delighted they will continue with us.” Redesign and construction of


its duty free and luxury stores at San Francisco International Airport commenced this summer, with the majority to be completed by the summer of 2019. Mark Sullivan, DFS Group,


Managing Director North America tells TRBusiness: “Broadly, our approach in San Francisco is based on a strong commercial vision for our customers and the airport authority. “This is based on outstanding


shops reflecting the unique flavour and offerings of the bay area and an authentic sense of place, a carefully balanced mix of local flavour and international brands, DFS’ award- winning customer service and clever use of next-generation technologies that support our omnichannel 360-degree marketing approach.” Looking ahead to the next 14 years,


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them, particularly to international visitors. We’re also thrilled to be able to take our stores to another level in SFO.” Elsewhere, investments continued


in its T Galleria downtown stores and airport locations last year. Work was completed at its Sydney store and several renovation projects were launched at its Hong Kong and Auckland outlets.


Renovated Sydney store In Sydney, the renovated downtown store opened in November 2017. The project began in August 2016 under the direction of Australian design company PMDL, which was also responsible for the design of T Galleria Beauty by DFS, Studio City, Macau, and T Galleria Angkok by DFS in Siem Reap, Cambodia. The official unveiling took place in April this year. The modern interior, which boasts


a fresh, clean look, complements the store’s red-brick façade and offers customers a compelling shopping experience. Spanning over 70,000sq ft, T


Galleria by DFS Sydney has occupied its historic George Street location for 29 years and is Sydney’s only duty and tax free destination. Featuring more than 150 brands,


the one-stop shop aims to entice customers with its layout and curated collection. It showcases an extensive selection of products


DFS duty free store at SFO International Terminal G.


“In response to the trends we have been observing in the market, we are excited to introduce two new concepts to provide our customers with more ways to engage with and discover new brands.”


Brooke Supernaw,


Senior Vice President Spirits, Wines and Tobacco, Food and Gifts, DFS Group


across all categories. These include fashion and


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accessories, beauty and fragrances, watches and jewellery, wine and spirits and food and gifts. Many items are available exclusively to T Galleria by DFS Sydney, such as the Michael Kors x DFS Collection and Tiffany & Co’s Keys. Sibylle Scherer, President,


Merchandising and Consumer Marketing, DFS Group said at the


Sullivan is relishing the opportunity to provide international visitors and bay area residents alike with even more reasons to shop at San Francisco International Airport. He adds: “The region is such a rich


cornucopia of great food and wine, as well as niche artisanal products and some more well-known brands too – we are excited to be able to showcase


OCTOBER 2018


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Contact: janice@trbusiness.com


Passengers visiting the Singapore Changi Airport T4 store can enjoy experiential retail concepts, including taking part in mixing cocktails.


TOP 10 OPERATORS 49


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