TOP 10 OPERATORS 2018 1: DUFRY
Looking for the un-blocked version?
Dufry-owned Hudson Group’s MAC Lips Studio at Chicago O’Hare Airport.
in the first quarter. However, the company still posted strong organic growth of +5.5% throughout its divisions, which helped to anchor turnover of CHF4,097.1m ($4.1bn). Revenue was up 7.2% year-on-
year, with like-for-like growth contributing +3.5% to the result and new net concessions adding +2%. During the period, the travel
retail juggernaut confirmed that it had worked on adding 13,200sq m of new and expanded gross retail space across 109 shops, including operations on 12 cruise ships covering 3,500sq m over 38 stores.
It also refurbished 22,400sq m of concession space over 41 shops. In a results statement, Dufry
revealed it had secured agreements to open in new and existing locations totalling 14,100sq m in 2018/2019, with plans to revamp a further 33,000sq m this year as part of a wider 40,800sq m project pipeline. Among these contracts are
[In H1 2018] gains in Ecuador and Peru were offset by declines in Argentina, Brazil, Chile and Uruguay due to the devaluation of their respective currencies against the US dollar.
TRBusiness SUBSCRIBER ONLY CONTENT
planned shop openings at the new Jazeera terminal at Kuwait Airport, 13 outlets at Chicago Midway International Airport and the new concession at Perth Airport. Commenting on its existing
20th Anniversary Edition Official Partner
Díaz: Dufry ‘will maximise digitalisation’ in 2018/2019
The Dufry Group will focus significant resources into introducing and extending its digital footprint in the coming year as it seeks to build on the rollout of its E-Motion platform. Unveiled in March, E-Motion aims
to facilitate a 360-degree digital and physical travel retail experience via loyalty programmes, social media, staff engagement and reserve and collect. During a conference call on Dufry’s
Subscribe to TRBusiness magazine to receive a digital copy of the TRBusiness Top 10 International Operators 2018.
a very efficient company in terms of digital’, adding: “To develop the business we need a very solid technological platform. In the first and second part of 2019 we are building the platform to maximise the digitalisation of Dufry.” Dufry was not able to disclose more
H1 results, Dufry Group CEO Julián Díaz stressed digitalisation as one of the most important elements aside like-for-like growth in driving efficiencies for the company. He said Dufry ‘is striving to become
OCTOBER 2018 Contact:
janice@trbusiness.com
Left to right: Dufry CEO Julián Díaz talked to TRBusiness Deputy Editor Luke Barras- Hill during the 2017 TFWA Cannes show.
specifics on the effect the new E-Motion strategy has had on spend per pax to date when asked by TRBusiness. However, it says it has seen a 10%
increase in penetration in some locations where Click and Collect has been implemented. Díaz comments that customer
interaction with staff – an important element of E-Motion – has the potential to lift spend per pax two-fold, with digitalisation a contributing factor. Dufry’s digital strategy includes
Reserve & Collect (e-commerce), RED by Dufry (loyalty programme), social media channels and its New Generation stores (including self-checkout options).
TOP 10 OPERATORS 13
stores, Dufry said that once again Eastern Europe, Middle East, Asia and Australia topped organic growth among the divisions, rising by 22.1% to CHF546.5m. The result was buoyed by growing Chinese passenger numbers as
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104
