TOYOTA CONNECT
(From left): Andrew Kirby, President and CEO of TSAM, Alfi e Rieckhoff, CEO: Thekwini Toyota Group, Michael Koberstein, Toyota Dealer of the Year and Dealer Principal: Thekwini Toyota Westville, Danny Govender, Group MD: Thekwini Toyota Group, Calvyn Hamman, Senior Vice-President of Sales & Marketing at TSAM and Toshimitsu Imai, CEO of Toyota Africa Region.
T
oyota SA employs a business Pyramid of Excellence programme comprising Performance and Effi ciency Awards, the Vice-President’s
Awards and President’s Awards, which culminate in the DOTY Award. “Toyota SA has four dealer categories
– Mega, Large, Medium and Small – and a winner is selected for each category,” explains Richard Wingfi eld, Manager: Dealer Communications & Special Projects. “Dealers have to
During a calendar year, scores are accumulated and the dealer scoring the highest aggregate total walks away with the trophy.
score well in the following weighted programmes in order to be considered as a DOTY candidate: Sales and Automark Development Programmes, the Customer Service Development Programme and the Toyota Financial Services Programme.” All the programmes cover compliance with franchise standards and measure performance against a variety of sales targets.
TOYOTA DEALER OF THE
YEAR: MICHAEL KOBERSTEIN Michael’s worked for Thekwini Toyota for 20 years, fi rst being hired by Peter Snyman as a trainee when he was just 18 years old. He received training in everything from the driving and licensing of vehicles to stock
DEALER OF THE YEAR
TOYOTA’S DEALER OF THE YEAR (DOTY) AWARD HAS BEEN REWARDING EXCELLENCE FOR 38 YEARS AND IS CONSIDERED AN EXTREMELY PRESTIGIOUS TITLE WITHIN THE SOUTH AFRICAN NETWORK. MEET THE LATEST WINNERS…
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WORDS: KIBO NGOWI. IMAGES:
MOTORPRESS.CO.ZA
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