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ON THE MOVE


NO DIP FOR TOP DEALERS South African vehicle retailers are still showing resilience, despite a dip in sales, guests heard at the annual Sewells-MSX


International/NADA 2017 Business of the Year competition


The top dealers enjoyed a similar financial performance to previous years, despite new vehicle sales falling in 2016 and 2017, said John Templeton, Market Head of Operations for Sewells-MSXI in SA. The company analyses financial data


from more than 1 000 dealerships every month as an advisory service. Dealers that submit their figures are ranked for their return on average asset percentages and take part in think-tanks to brainstorm ways of improving their performance. NTT Toyota in Groblersdal, headed


by Neille Faber (pictured second from left), won the Medium Dealership category. “Referrals drive our business in a tightly-knit community and my team understands the importance of every interaction with customers, be it a phone call, a sales pitch or a service. Doing this well means total customer satisfaction is the only outcome,” he says.


5TH


WIN FOR SERVICE WITH A SMILE ABOVE: Medium Dealership award finalists.


Toyota SA Motors (TSAM) clocked up its fifth consecutive win in the Outstanding Customer Service Excellence Award in 2017 and enjoyed a double whammy when it also won the Outstanding Customer Service Leadership Award in recognition of its impressive feat.


The Leadership Award is based on an annual evaluation of operations and activities regarding customer service, with an eye to encouraging improvements. In 2017, TSAM’s Customer Services Division scored 941 out of 1 000, reflecting its long-running ability to make customers smile.


GONE FISHIN’ Gale-force winds and driving rain


were the tough conditions facing fishermen angling to win the Western Province Bronzies Rock & Surf Super Pro League in Betty’s Bay, Western Cape, sponsored by Halfway Toyota Ottery


By 5am the fishermen were already soaked, but didn’t give up, and some nice catches were landed and released to fight another day. Darren Nesbitt hooked a spotted


gully shark of 28,39kg, making him the new RASSPL record-holder in the senior division for that species. Tommie Henrico landed the biggest edible, a St Joseph of 4,55kg, making him Rookie of the Day and Achmat Isaacs landed a 17,40kg spotted gully shark, setting a new Junior RASSPL Africa record.


HOOKED ON HYDROGEN


Conventional forklifts operating in Toyota’s manufacturing plants are being replaced with fuel cell versions to meet the Plant Zero CO2


Emissions Challenge. Already 22 fuel-


cell forklifts are in use at the Motomachi Plant in Toyota City, Japan, with a hydrogen station to refuel them. Using hydrogen to generate electricity is better for the environment, as it doesn’t


emit CO2 or other substances of concern. It also supplies electricity to serve as a source of power during emergencies.


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