Library and Student Support Concern, - in case of: Tel number


A student who may be unfit to practise


Relevant School Fitness to Practise Panel or Cause4Concern group via Cause4Concern@mdx.ac.uk


Student conduct


Student Casework Manager X14601 or Director of Student Affairs X15830


Student complaint


Student Casework Manager X14601 or Student Union Advisor X14141


A general concern about a student and which is not an emergency


Cause4Concern group via Cause4Concern@mdx.ac.uk or Designated Safeguarding Officers (DSOs) are on call – contact through the Security Team - X16200


A staff member feeling distressed after responding to a student


Uncertainty about who to call


Optum Employee Assistance Programme 0800 282193 FREE www.livewell.optum.com


Designated Safeguarding Officers (DSOs) on call – contact through the Security Team - X16200


In person N/A


Example


A student’s competence, conduct and/or health are preventing them and/or others from progressing successfully in their professional practice placement.


Email preferred: m.rayit@mdx.ac.uk


d.malpas@mdx.ac.uk


Repeated disruption to learning, accommodation or other University environments. Inter-student/staff conflict. Failing to behave in a way that enhances the reputation of the University.


Follow online complaints procedure: http://unihub.mdx.ac.uk/ student-life/your-voice/ student-feedback/formal- complaints-procedure


N/A


Dissatisfactions regarding academic or service provision.


An unclear, though potential welfare concern (e.g. student appearing to be sleeping in the Library).


Optum Employee Assistance Programme 0800 282193 FREE www.livewell.optum.com


N/A


The situation being dealt with has been upsetting beyond the staff member’s, their team’s or line manager’s capacity to support a colleague.


None of the above ‘concern – in case of:’ seem to apply.


Note best practice in one-to-one meeting spaces with students:


— go out of the space to greet the student – affording good initial contact with and assessment of the student’s state of mind, and an opportunity to change the meeting location or invite a colleague to join you if you think necessary.


— let neighbouring colleagues know you are nearby and remain aware of their location too.


Any referral is accepted as the referee’s perception of the situation and will not in itself determine action.


*A vulnerable adult is described as a person aged 18 years or over, who is in receipt of or may be in need of community care services by reason of mental or other disability, age or illness and who is/may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.


For more information visit: http://unihub.mdx.ac.uk/support/unihelp Call UniHelp on: 020 8411 6060 | 7


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