Library and Student Support Introduction
Students choose to study at Middlesex because they are attracted to the programmes that we offer and wish to take advantage of our excellent teaching and learning. With the establishment of the Personal Tutor Scheme there is now a further layer of holistic academic support across the University aligned to each student’s programmes of study, focusing on encouraging academic performance and intervening when there are concerns about a student’s progress or engagement.
In the course of their studies, our students may face various challenges, both personal and academic. Within the University there is a range of specialist professional advice services that complement the support provided in the Faculties and can help students to remain on their programme and achieve their potential. Student Support and Wellbeing, as part of Library and Student Support (LSS), includes accredited practitioner teams offering advice on matters such as disability & dyslexia support, counselling & mental health, and finance & welfare. These services work closely with other teams in LSS such as UniHelp, Learning Enhancement (LET) and Progression & Support Team (PST) and in turn will liaise with other professional staff across the University.
Issues will arise that may be immediate matters of concern, or require advice and intervention from qualified professionals or specialists in aspects of University procedures, or may simply be queries that only arise occasionally. This guide is here to help staff - not only personal tutors, but any member of academic or professional or Students’ Union staff – to know how to quickly and confidently direct students to the advice and support they need, when they need it.
We hope that you find this guide useful and welcome any feedback on the coverage or contents. How to use this guide
It is worth taking some time to familiarise yourself with When to Refer, and then keep the document close at hand for those times when you need to refer back to it. When the guidance refers to a ‘student’, this refers equally to undergraduate, postgraduate taught and postgraduate research students.
This guide is also available online at
http://www.intra.mdx.ac.uk/key-information/supporting-our-students
The ‘When to Refer’ guide covers a range of the support services offered and focuses particularly on those enquiries most commonly raised by students. Each page follows a standard format:
What should you be aware of? – outlines some of the key signs, cues and behaviours to look out for to help you identify a student who may need additional support. What should you do? - provides practical guidance on action you need to take.
What happens next? – gives information about what is likely to happen after you take this action and will help you to guide students’ expectations.
When a student needs help with 4 | For more information visit:
http://unihub.mdx.ac.uk/support/unihelp Call UniHelp on: 020 8411 6060
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84
