Library and Student Support What happens next?


The student’s enquiry will be ‘unpacked’ with the student, recorded on ProRetention (our enquiry management and FAQ system – visible to you and the student) and resolved as appropriate.


The team liaises with over 50 specialist ‘second level’ professional services and the Academic Faculties in the delivery of first level student support and enquiry resolution and if necessary, the controlled escalation of enquiries to a ‘second level’ specialist for resolution.


Over 85% of those students surveyed told us they are ‘Very Satisfied’ with their experience at UniHelp.


66 | For more information visit: http://unihub.mdx.ac.uk/support/unihelp Call UniHelp on: 020 8411 6060


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