Library and Student Support
How Student Support and Wellbeing Services fit with the support offered by other parts of the University
Some of the kinds of specialist support described in this guide are fairly self-contained in nature. For example, advice on visa and immigration issues, mental health assessments or counselling should only be offered to students by our teams in Student Support and Wellbeing. This guide may help clarify the boundaries of your own role in supporting students and help you to avoid straying into offering types of advice which should be coming from the University’s specialist, accredited practitioners.
In other cases, alongside the specialist support they are accessing from us, students may require academic support, learning and teaching adjustments, and general pastoral support from you and your teams. For example, most disabled students, in addition to the advice, funding and support we provide through the Disability and Dyslexia Service, will also require Faculty learning and teaching adjustments and modified arrangements from other services. In cases like this, remember that we are also here to provide you with advice on what you can or should do.
Developing Students’ Autonomy
It is important to bear in mind that our students are adults, so apart from very urgent or extreme circumstances (i.e. where there is immediate risk to the health or wellbeing of the student or others) you will need their consent to make a direct or mediated referral to any support service.
In most cases you should guide and direct the student to the appropriate support service(s). Remember too that you can always contact any of our support services to ask for guidance about a student and how to manage their concerns, using a scenario, ‘what if...’ approach if more appropriate at that point.
Remember: if you are in any doubt when faced with a student concern, contact the relevant support service.
Please note: contact numbers provided use internal University extension numbers. Should you need to call from off- campus, please use 020 8411 in place of the numeral 1 at the beginning of the extension number. (e.g. for Ext 12345 you need to dial 020 8411 2345)
This guide was developed by UniHelp Desk Advisors in conjunction with professional service teams. We welcome your feedback about When to Refer and will be reviewing this guide so it becomes your indispensable reference point for all the information you need about Student Support and Wellbeing services. Please use the feedback sheet at the end of this guide to pass on your comments.
Special thanks goes to Anab Hussen, Barbara Lowi, Carol Ferguson, Daniel Jurkowski, Jacob Hawley, Maryam Ali, Dhana Letchmanan, Mark Shilingis and the LSS Communications Team.
For more information visit:
http://unihub.mdx.ac.uk/support/unihelp Call UniHelp on: 020 8411 6060 | 5
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