COMPLIANCE
T
oday’s traveller-centric policies may have given employees less cause to rebel, with travel programmes fashioned to their requirements and “best-rate- on-the-day” policies making it more difficult to book outside the rules when they trawl the
internet – but certain types of travellers are thinking more creatively when they want to tailor travel to their own needs. Mavericks have been around since travel
programmes were invented; where there are rules, there are those who will break, ignore or circumvent them. TMC Clarity is still tack- ling the problem, and terms its mavericks the good, the bad and the ugly, referring to compliant, deliberately non-compliant and ignoring the rules, but as director of sales Paul Casement points out: “With a mature travel policy and good in-house commu- nication, you get a reasonable degree of compliance, and online booking tools force compliance, working on guilt – travellers know their manager will find out what they have been doing.”
But there are plenty of ways for travellers to colour outside the lines. As Martin Stevens, procurement manager of travel and corporate cards for information and analytics company RELX, points out: “If a traveller is rogue and you can put a finger on it, you can do something about it. It’s those you don’t know about and it’s difficult to know what rogue means in a corporate travel environment because there are so many parameters.”
that new recruits ask to see the travel policy
of buyers report
of staff tell buyers demand travel
33 % 31 %
policy exceptions – or say
they’ll quit SOURCE: ACTE
He cites as an example someone who
books a flight and hotel within policy for part of the journey but the next part is out of policy, which is not tracked unless an organisation has particularly sophisticated expense management systems. “There are always ways for people to bypass that and go elsewhere,” he says.
KEEP IN LINE Booking tools are still the best way to keep travellers on track. They can be customised to show preferred suppliers and negotiated fares first and, as long as employees can be persuaded to book through the tool, regardless of how far they are straying from guidance, all information is at least in one place so ensures duty-of-care. SAP Concur is a case in point. Its booking
WORDS CATHERINE CHETWYND
buyingbusinesstravel.com
tool Triplink allows users to book outside the required channel but it brings the in- formation back into the interface, enabling travel managers to see a full report of when people are out of policy. “With Triplink, if the corporate account is linked to Concur, even if someone is on the supplier’s website, the provider knows who they are and can offer corporate discounts and bring it all back into Concur. That gives a safety net and
2018 NOVEMBER/DECEMBER 83
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