CONTENTS
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REGULARS
IN FOCUS 4SIGHT
Loud & Clear Life on the Other Side
INFORM News Updates
Movers & Shakers The Bigger Picture
INTEL Report Back Databank
INSPIRE Interview
Mystery Buyer Interviews
Save the Date
OPINION Westminster Watch Ask the Experts
According to Amon
TRAVEL Reviews
COMMENT Talk Back
Chris Crauford, Guest Column Adrian Parkes, GTMC Greeley Koch, ACTE
Ian Skuse, Blake Morgan Scott Davies, ITM
4 NOVEMBER/DECEMBER 2018
07 08 10
12 31
33
34 36
40 44 47 53
54 56 58
108 111
113 114 115 117 118
104 FEATURES
60 Business Travel Awards The shortlist for the 2019 awards is announced
66 Outlook 2019 Despite uncertainty, our experts give their take on
what next year holds for the travel industry
74 Benchmarking At a time of ever-shifting rates, it’s more important
than ever to impose a system of benchmarking
82 Compliance What’s the most effective way to deter maverick
travellers who flout travel policy rules? 100
88 Online booking tools Travellers like the convenience of online booking
tools, so why aren’t they more widely used?
92 Loyalty schemes Loyalty points are said to undermine travel
policies, but can also be used to push compliance 96 COVER STORY Mental health
Frequent travel can adversely affect mental health but it’s often a neglected duty-of-care issue
100 Risk management TMCs have to be clear about how much help
they are able to offer when a crisis occurs
104 Hotels Business travellers and buyers are the target
of a slew of new mid-market hotel brands
buyingbusinesstravel.com
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