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INFORM


WORDS MOLLY DYSON


BA IMPROVES CONNECTION SERVICES NEWS


A round-up of the latest stories in business travel


BBT TAKES HOME FIVE BUSINESS TRAVEL JOURNALISM AWARDS


BUYING BUSINESS TRAVEL and its team of writers were recognised at the Business Travel Journalism Awards (BTJAs) recently, taking home five trophies. BBT’s awards included: Matthew Parsons, Business


Travel Editor of the Year; BBT’s Corporate Cards and Payments 2018, Business Travel Supplement of the Year; Nick Easen, Features Journalist of the Year – Technology; David Churchill, Features Journalist of the Year – Destination; and Amon Cohen, Responsible Business (CSR) Journalist of the Year. To mark the awards’ 15th year, a special commendation


for Outstanding Contribution to Business Travel Journalism was given to BBT’s managing editor Mike Toynbee, who helped launch BBT in 2003. The event, organised by Carlson Wagonlit Travel, was held at London’s Corinthia Hotel.


BRITISH AIRWAYS has introduced new measures at Heathrow to enhance services for passengers with connecting flights. They include ensuring flights with a large number of connecting


passengers are directed to the most convenient aircraft stands to ensure they have time to get to their next gate. In addition, when BA is aware that significant numbers of


passengers are transferring to the same onward flight, it will arrange for a vehicle to collect them “cutting out the need for extra legwork”. Passengers with tight connections will also be contacted while


they are in the air and given Express Connect status to fast-track them though the airport and security checkpoints. BA said they will be met at the aircraft door by connections staff,


who will provide them with their new boarding pass and refreshment vouchers. If a customer is in


danger of missing their connecting flight, they can also be rebooked on another BA service or Oneworld partner airline while they are still in the air. Meanwhile, T5


features new self- service kiosks in the connections area.


M&E demand to rise 5-10% next year


DEMAND IN THE MEETINGS AND EVENTS SECTOR will grow between 5 and 10 per cent in 2019, according to a report recently released by CWT Meetings & Events. Meetings & Events Future Trends 2019 also predicted the average size of meetings will rise in nearly every region next year, but organisers will face a 3.7 per cent increase in hotel rates and a 2.6 per cent rise in air fares. Despite the cost pressure, CWT Meetings


& Events said the majority of marketing departments it surveyed were expecting to receive bigger budgets in 2019, with face-to-face events becoming increasingly popular. Strategic meetings management (SMM) will continue to gain wider adoption outside of North America, where the practice is more mature. According to CWT Meetings & Events, SMM can cut the time spent on sourcing by 22 per cent and deliver an average 19 per cent savings on room nights.


12 NOVEMBER/DECEMBER 2018 buyingbusinesstravel.com


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