Third Party Vendors The weakest link in gaming security?
Te gaming industry's investment in cybersecurity has increased considerably in recent years, yet attacks against casino operators and their technology partners continue. High-profile incidents have demonstrated the potential financial and operational consequences of a breach, while the growing number of connected systems has created an increasingly complicated environment for security teams to manage. For David Elmore, Head of Commercial Services, North American
DAVID ELMORE
Head of Commercial Services, North American Casinos
Gaming Laboratories International
Third-Party Vendors: Weakest Links?
As casinos become increasingly dependent on interconnected technologies and third-party suppliers, cybersecurity is becoming a more complex challenge for the gaming industry.
Speaking exclusively to G3 at G2E Las Vegas, David Elmore, Head of Commercial Services, North American Casinos at Gaming Laboratories International (GLI), explains why supplier
vulnerabilities, artificial intelligence and the pressure to bring new products to market are placing greater demands on operators' security strategies.
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Casinos at Gaming Laboratories International (GLI), one area stands out as requiring particular attention: third-party suppliers. "All the data that we've been gathering and seeing in the market indicates that third-party vendors are the number one vector for attack at this point," Elmore told G3 during G2E in Las Vegas. Elmore pointed to research from the Tribal Information Sharing and
Analysis Center (Tribal-ISAC), which he said had surveyed approximately 300 respondents across around 90 tribal organisations. "About 80 per cent of the attacks are through third-party vendors," he said, citing the research as evidence of the scale of the industry's supplier security problem. Te challenge extends well beyond the gaming systems traditionally
associated with casino operations. Today's integrated resorts rely on interconnected hotel management platforms, point-of-sale terminals, building management systems, heating and ventilation equipment, payment infrastructure and an expanding range of applications designed to improve operational efficiency. Each system provides functionality and valuable business information. However, every connection also introduces another potential vulnerability. Elmore points to the example of a casino that might have more than
180 different systems operating across its business. Integrating these technologies is already a considerable undertaking for IT departments, particularly when individual applications have been developed by different suppliers using different architectures. Ensuring that every component is secure, and remains secure as systems are updated and new functionality is introduced, adds another level of complexity. Te problem also extends beyond an operator's immediate suppliers.
A technology provider may rely on its own network of developers, cloud services, software libraries and specialist partners, creating additional dependencies that are not always visible to the casino purchasing the finished product. "It's not just the one company you're dealing with," Elmore explained. "It's every other supply chain, third-party that they work with to supplement everything they need to build their platform before it ever even gets to you." For operators, understanding those relationships is becoming an
essential part of evaluating the risks associated with introducing new technology.
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