CASE STUDY:
DELIVERING SERVICE EXCELLENCE Having previously worked with two preferred waste management suppliers, in recent years Brayborne Facilities Services has chosen to work exclusively with Grundon Waste Management.
Beverley Mason, Business Development Manager, says as a fellow family-run business both organisations share the same ethos. She said: “Ben Cuthbertson, our main contact at Grundon, is always reliable, responsive and readily available on the end of the phone. If there are any issues, we know these can be rapidly resolved and we have the full support of senior management at Grundon.”
Beverley also likes the fact that Grundon owns its own operations, which has enabled teams from Brayborne to visit Grundon’s Energy from Waste (EfW) facility and Materials Recovery Facilities (MRF) in order to gain a better understanding of waste disposal and recycling methods.
They have seen for themselves how operations such as Grundon’s ability to generate electricity at its EfW allow it to export energy to the National Grid – enough to power approximately 50,000 homes and equivalent to a town the size of Slough – and this, says Beverley, is popular with customers.
In addition, Grundon provides hands-on training for Brayborne staff and will often visit customers face-to-face to help identify ways in which savings can be achieved. Beverley continued: “They are very good at coming up with solutions. Ben will visit customer sites, look at what they need, suggest ideas and help them with all the necessary paperwork, so they really help with customer education.
“Ultimately, customers want collections to arrive on time, to cause the minimum disruption or mess, and for drivers to be polite and responsible as they empty the bins. Grundon is able to deliver that and they are also very flexible in that they only collect and charge for a bin when it is full, which also helps reduce customer costs.”
Among Brayborne’s clients are a large data company in Winnersh Triangle and a well-known pharmaceutical company in Bracknell.
Ben Cuthbertson, Business Development Manager, who has worked with Beverley and her team for the last five years, said: “We are proud to work alongside the Brayborne team and keep in regular contact to ensure clients are up-to-date with additional service requests, changes in disposal methods, and general waste consultancy. Being able to offer waste management services under the Brayborne umbrella is a win-win for everyone and we make every effort to ensure the partnership works well for everyone involved.”
www.tomorrowscleaning.com WASTE MANAGEMENT | 55
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