electronically record accurate timesheets. Once this has been embedded into an operation, it is fairly straightforward to adopt a host of complementary functions including payroll and invoice calculation, holiday accrual, incident reporting, site inspections, and health and safety compliance.
GAINING INSIGHT Measurement should be a key aspect of any workforce management solution, because it provides the ability for a cleaning company to access KPI reporting, performance management and business intelligence. The more data you capture, the more opportunity there is to gain valuable insight into all aspects of a business, analysing performance and identifying areas of improvement. If you want to calculate the profitability of contracts, understand staff utilisation, or pinpoint where unnecessary costs are occurring, then a reporting package is essential.
Effective reporting also provides an easy way of sharing relevant information to other areas of the business – HR, finance, health and safety – or offer complete transparency to customers. Giving this level of visibility to clients can be daunting for some cleaning businesses, but in our experience they quickly recognise the benefit this delivers because if they do a job well they can really shine and not go unnoticed.
Real-time performance updates, backed up with accurate supporting data, can really enhance the client relationship by providing peace of mind and generating goodwill. A cleaning company is often only as good as its last failure, so such visibility can help put an operational problem in context and demonstrate the longer-term success that has been achieved.
www.tomorrowscleaning.com
“Recent advances in the consumer
marketplace may soon start impacting on employee scheduling and workforce management processes.”
ADDING VALUE With advances in technology, cleaning companies can develop clever ways of differentiating their business proposition and add value to the service provided to customers. Using electronic forms on a simple smartphone app, for example, cleaners can electronically report maintenance issues (with supporting details and an image), undertake replenishment audits or inspect equipment in line with health and safety regulations.
In addition, RFID tags can be placed at key points within a building, scannable using an enabled smartphone, to prove a job has been completed or checks have been undertaken. Moving forward, a workforce management tool could even be used alongside emerging sensor technology to coordinate cleaning requirements not simply at fixed intervals but based on actual footfall.
Any workforce management system should be used to gain competitive advantage, delivering unrivalled transparency, customer communication and adding value both internally and to customers. Therefore, choosing the right software solution is key to taking advantage of the considerable business and operational opportunities available.
www.smarttask.co.uk TECHNOLOGY | 47
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74
