COVER STORY 20
A MICRO REVOLUTION The market for micro scrubber
dryers continues to grow as more customers take advantage of the multiple benefits of scrubbing over traditional mopping. Nilfisk customer Jerry Tweney of Tweney Retail discusses how the move towards mechanised cleaning has improved the cleaning result whilst realising cost savings as productivity increases and downtime is reduced.
REGULARS 22
RISE OF THE ROBOTS British Cleaning Council Deputy
Chair Paul Thrupp reflects on recent news reports about how technology could phase out mundane roles, raise productivity and bolster wages.
CONTENTS 40
FEATURES
SELLING OR MARKETING: HOW
TO WIN NEW CLEANING
CONTRACTS Stephen MacDonald, Managing Director of SMA, explains why professional marketing is essential for cleaning contractors.
EDITOR’S PICK 54 30 25 6
AWARDS THAT REWARD ALL
The European Cleaning and Hygiene Awards’ Silver Sponsor and sponsor of the ‘Distributors Excellence in added value initiatives’ category, Lucart Professional, gives its view on the awards and in particular the distributor category.
NEWS
NEWSFLASH Your essential industry news,
including all the latest appointments, contracts and exciting company announcements. This month, we hear about changes at the British Cleaning Council, Keith Baker launches recruitment and training service CERATA, and ICE acquires the Reintec and TecServ business.
www.tomorrowscleaning.com
SPARKLING RESULTS Combining waste
management and cleaning services can make for a powerful combination. Here, Grundon Waste Management explains how working closely can reap the rewards.
FLOORCARE & MAINTENANCE
VACUUM WITH EASE AND EFFICIENCY
Vacuuming is a core task in floorcare regimes, and an apparently mundane one. But can it be performed more easily and efficiently? Gordon McVean, International Sales and Marketing Director of Truvox International, provides an update on recent technical advances.
33 38
HOW TO REFRESH YOUR FLOORING
Inevitably, at some point your flooring will get dirty, but how exactly should you go about cleaning it? Whether you have carpet, laminate, hardwood or vinyl, Morgan & Quinn has produced this guide to help you.
FLOOR THEM WITH A GREAT FIRST
IMPRESSION A spotless floor makes a welcoming and professional introduction; a grubby floor, however, has the opposite effect. No matter how good the customer service or products on sale are, that vital first impression will be of a sloppy and unprofessional environment. Here, Chicopee discusses how to maintain that initial shine.
49 56
RISE OF THE MACHINES
While robotic floor cleaners are gaining popularity, many are wondering how to get the most out of them. Here, TASKI discusses maximising the potential of their Intellibot cleaners.
WASTE MANAGEMENT
CLEARING OUT THE CLUTTER – AS EASY
AS 321 Marlene Webley, Managing Manager at Biffa, discusses the issues around dealing with unplanned waste products and what cleaning professionals can do to effectively deal with it in a fast and efficient way, avoiding the health, safety and environmental hazards often associated with this type of issue.
58
EMBEDDING SUSTAINABILITY
Nathan Gray, Head of Sustainability for sustainability management consultancy Helistrat, looks at some practical ways that businesses can work to better embed sustainability into their organisation and realise the commercial environmental benefits this has to offer.
CONTENTS | 3
TECHNOLOGY 42
TECHNOLOGY IN THE TOILET
Technology has an impact on every area of our lives – and the washroom is no exception. Amelia Baker from Tork shares some insights into the effects of technology in the toilet.
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