The true cost of contracts is under increasing scrutiny as everyone seeks to cut costs and minimise waste across the board.
SMART SOLUTION – SPOTLESS PERFORMANCE Groundbreaking new technology can bring contract cleaning management into the modern age.
The contract cleaning industry contributes over £24bn to the UK economy according to the latest figures released by the British Cleaning Council. Building interiors, offices, transport and fleet vehicles, food premises, window and facade cleaning, highways and land, plus carpets and upholstery — the list of places that need cleaning goes on and on.
In 2016 the contract cleaning market grew by an incredible £100m, and by 2020 is forecasted to grow by £500m. It’s also one of the UK’s biggest employers, with over 700,000 people involved.
Managing this massive growth industry effectively is a huge challenge, as our world becomes a digital one where global supply networks are commonplace and competition is fierce. Contract
50 | TECHNOLOGY
cleaning companies are beginning to realise that service performance is a key factor in winning business and optimising service profits, and this means knowing and understanding the precise status of both supplier and client contracts at any given time.
To truly deliver contracts successfully in the modern age, supplier partnerships need a new multifaceted approach that provides a transparent, cost effective and quality service.
And of course buyers — the clients — are rightly demanding more clarity and transparency in service-based contracts, and expecting suppliers to deliver performance metrics as part of the service agreement. The true cost of contracts is under increasing scrutiny as everyone seeks to cut costs and minimise waste across the board.
The trouble is that effective supplier and contract management takes time — time that no longer exists, and resources that are far beyond the human brain alone. Managers therefore need digital tools and automated systems that can seamlessly link contract data to delivered performance, with trigger alerts and management dashboards. They need systems which provide appropriate management information, metrics and alerts to determine where key business value and risk lies in contracts.
More and more businesses are moving their digital assets to the fast- growing cloud services market and embracing new outsourcing options so they can focus more on their core skills. This is creating a need for new and more sophisticated IT skills and tools. Companies embarking on this
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