REMOTE WORKFORCE TECHNOLOGY
FM service providers and cleaning contractors using the latest workforce management technology are driving the sector forward by streamlining processes, encouraging higher levels of productivity
and boosting long-term profitability in a way that most aggressive, lowest bid/cost-cutting strategies simply can’t match.
The digital work world that we live in has meant that the facilities management environment has become highly competitive. With decreasing margins, FM service providers have had to adapt their proposition to deliver enhanced efficiencies as clients seek suppliers that offer better value for money, digital innovations and accurate management information and analytics.
Progression in technology is a driver of innovation, facilitating a shift for FM providers and cleaning contractors to deliver better value by managing contracts and mobile workforces more efficiently. The prevalence of new, cloud- based technologies such as workforce management software has made it significantly easier to manage teams of staff across multiple sites remotely whilst bringing cost savings, and adding to the bottom line.
Coupled with smartphone and mobile technology, these are delivering added value, with more and more in-app
BENEFITS OF MANAGING REMOTE WORKFORCE SOFTWARE • Provides transparency through proof of service delivery.
• Helps contract service providers meet compliance obligations.
• Reduces time spent on payroll administration, eliminating timesheet fraud or over-payment problems.
• Ensures users meet duty of care obligations for lone workers.
• Verified attendance – proof of service. • Know the whereabouts of staff at any time.
• Real-time alerts for late arrivals, no-shows and early leavers.
• Achieve Working Time Directive compliance. • Improve remote worker Health & Safety. • Evidence SLAs are being met. • Compare actual hours worked against planned. • Reduce overpayments. • Measure contract profitability.
• Eliminate paper timesheets and related time-keeping disputes.
• Reduce potential for fraud. • Accurately identify extra capacity. • Automate payroll and invoice reporting. • Reduce payroll administration & actual payroll costs. • Increase operational efficiency. • Respond quickly to unplanned demand.
52 | TECHNOLOGY
communication tools becoming available for mobile workforces to log completed tasks, contract compliance checks can happen in real-time, remotely. Clients are benefiting from real-time analytics which provides vital contract compliance verification.
Cloud-based solutions enable employers of large numbers of cleaning and facilities staff to face demanding challenges in a market that is intensely competitive with constant pressure on margins. Many clients now insist upon independent verification of visits, as missed or late visits can undermine client relationships. The burden is further increased by the daily scheduling of tasks, the manual processing of time sheets, and the task of preventing time sheet fraud, over-payments and discrepancies.
Worldwide, some of the biggest names in commercial cleaning and facilities management no longer have these problems, thanks to cloud-based remote workforce software solutions. Traditional electronic staff monitoring systems are becoming obsolete as new innovative cloud based technology is developed to manage remote workforces.
A selection of reports and alerts allow management to check that staff have logged in and logged out at the right site as scheduled. If an employee is late to arrive or to leave, an alert can be raised and sent immediately to management, and remedial action taken if there is any breakdown in service. The information can also be sent to payroll and syndicated with other systems to further improve operational performance across the business.
Ezitracker has a track record in helping companies cut costs, improve operational efficiency, increase tender bid success rate, accurately measure contract profitability, and deliver a real competitive advantage.
www.ezitracker.com twitter.com/TomoCleaning
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