is an ‘always on time’ guarantee, that sees machines within the ‘closer to market’ contractor range delivered within 72 hours. Additionally, spare parts for these same machines are subject to a 48 hour guarantee, with spares despatched direct to site or engineering van stock.
the cost effi ciency of existing and potential solutions. This review process provides a detailed fl eet management overview, recording machine location and service cost.
Central to this is the Nilfi sk machine selector tool: a computerised program that allows the contractor to determine the total cost of cleaning, and thereby select the lowest cost option. Pre-defi ned factors include: total cleaning area, minimum cleaning width, distance to water source, time constraints, conditions and labour cost. The detailed tool documents the factors behind machine choice, providing transparency across the product range in relation to site requirements; a critical site management tool, ideal for use with a discerning client.
So confi dent are Nilfi sk in the site review and machine selector process, that the ‘Total Care’ programme includes an ‘incorrect machine’ guarantee. In the event of an incorrect machine being recommended, they will move the machine to a new location or exchange it, to protect the contractor from under utilised equipment.
Service Assurance Contractors need fast, fl exible, on time delivery to meet client demands. Central to the ‘Total Care’ package,
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All service calls placed before 10am, receive a same-day call out from the extensive nationwide engineering team. Calls placed after 10am will be scheduled for a service visit the next day. First time fi x is obviously critical in reducing down time and maintaining performance levels on site. ‘Total Care’ provides a 95% ‘fi rst-time-fi x’ guarantee on all machines within the ‘closer to market’ contractor range, or a loan machine is delivered within 24 hours.
Another core promise to the busy contractor is a 24/7 technical help line. A Nilfi sk engineer at the end of the phone will provide technical support irrespective of the time of day. On site; easy-to-understand trouble shooting posters support this initiative, providing site operatives with guidance to fi x small problems themselves. Another plus is that all machines are manually inspected pre-delivery, and are therefore delivered to site fully checked, charged, fi tted with accessories and ready to go! Nilfi sk then take complete ownership of the installation and training process; training provided to site operatives is fully certifi cated and repeated on an ongoing basis for full peace of mind.
Flexible Finance Flexible fi nance is all about providing a choice of fi nance options to suit all contracts. Cleaning Contractors can choose from traditional machine purchase, lease, and long term and short term rental options. Contractors are exposed to signifi cant risks if contracts terminate early, leaving cleaning machine stocks redundant. The ‘Total Care’ programme provides reassurance in that a contract can
be put on hold for three months. Additionally, a contract can allow for return of up to 10% of the total machine fl eet. Dependent on the options chosen, contractors can eliminate worry about depreciation and machine disposal at end of life.
An integral part of this solution is the implementation of scheduled review meetings, to discuss agreed key performance indicators against each contract. Meetings are scheduled with a structured agenda examining machine performance, call out numbers, repair times and running costs. This detailed process is the ideal environment to monitor ongoing issues, and identify areas for improvement.
Nilfi sk’s knowledge of sustainable cleaning and the detailed analysis behind the machine selector tool, allows real insight into all elements of green cleaning: decision empowering, environmentally conscious information, which is essential for today’s forward thinking clients. All in all, a suite of tools and support, enabling the contractor to win and maintain sustainable cleaning bids.
A Total Solution Nilfi sk’s Total Care solution does what it set out to do. It provides the busy contractor with innovative service solutions at every stage, with fi rst class support and fl exible service options to reduce cost, lower risk and improve performance. In short, the development process gave Nilfi sk the opportunity to follow text book marketing dictate: ‘listen to your customers, understand what it is they need, then design a product and service offer to match it.’
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sk.co.uk
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